Mónica Alejandra Casas Mendez
Aguascalientes
Summary
Dynamic customer service professional with a proven track record at Teleperformance, excelling in sales and billing. Known for excellent communication and problem-solving skills, I effectively trained and supervised teams, enhancing performance and collaboration. My calm demeanor under pressure ensures exceptional customer experiences while leveraging strong computer skills to streamline processes.
Overview
2026
2026
years of professional experience
Work History
One Star
Customer Service Rep
Took cold calling had to call cx to offer product
Teleperformance
Customer Service Rep
worked with them for around 2 years for Comcast sales and billing
Resideo
Customer Service Rep
08.2022 - 08.2025
Call center, worked for honeywell tech support for thermostat
CMS
Customer Service Rep
01.2018 - 01.2020
Worked for a campaign Dominos Pizza started as a agent, then trainer ,then supervisor
Education
Baker Elementary
Denver Colorado York Middle School
Denver Colorado Ranum High School
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Computer skills
- Calm under pressure
- Active listening
Timeline
Resideo
Customer Service Rep
08.2022 - 08.2025
CMS
Customer Service Rep
01.2018 - 01.2020
Baker Elementary
York Middle School
Ranum High School
One Star
Customer Service Rep
Teleperformance
Customer Service Rep
Similar Profiles
Lucy KrolczykLucy Krolczyk
Acosta Sales and Marketing at Customer Service RepAcosta Sales and Marketing at Customer Service Rep
Layla AthertonLayla Atherton
Majestic Theater at Customer Service RepMajestic Theater at Customer Service Rep
Sanderly BlancSanderly Blanc
Customer Service Representative at Customer Service RepCustomer Service Representative at Customer Service Rep
Jose Carlos JiménezJose Carlos Jiménez
Senior Supplier Quality Engineer at Nissan Motor CorporationSenior Supplier Quality Engineer at Nissan Motor Corporation
Brian Emmanuel Diaz De Leon EsparzaBrian Emmanuel Diaz De Leon Esparza
Customer Service Staff at MosmexCustomer Service Staff at Mosmex