Mohamed Javed Ismail

Dynamic Service Delivery Manager at TCS Siruseri, adept at enhancing service quality and driving performance improvement. Successfully led cross-functional teams to meet project goals, while expertly managing service level agreements and incident management. Developed efficient processes that significantly improved service delivery, ensuring client satisfaction and seamless operations.

Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.

Astute Service Delivery Manager offering [18] years of experience supporting [Operations] service delivery. Efficient and proactive leader with expertise in incident management and outage response. Bilingual individual with resourceful approach to developing innovative solutions.

1. Lead multiple successful process transitions bringing the head count growth from 10 to 60 with effective co ordination and positive results in the year 2016

2.Traveled to Mexico for an assignment and govern operations successfully

Six Sigma Green belt Certification

Cricket-If I had to select a different profession other than working in a corporate, I would have opted Cricket and that is something which cannot be detached from my life.I had multiple injuries playing cricket including a torn ligament yet I don't give up cricket until today.  

Travelling-The reason why I love travelling is not just to enjoy th nature but, also I consider it to be one of the best time as it allows you to be completely out of the Worldly problems where you get time to spend with your loved ones.