Mohammed Yousef
Ypsilanti
Summary
My proactive approach and ability to educate clients on banking solutions significantly contributed to achieving and surpassing sales targets, demonstrating a unique blend of customer service orientation and creative thinking.
Overview
6
6
years of professional experience
Work History
Associate Banker
JPMorgan Chase
03.2024 - Current
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Opened, closed, and updated accounts for customers.
Sales Associate
Monica Jewelers
04.2019 - 11.2019
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Relationship Banker
Comerica Bank
04.2023 - 07.2023
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Mortgage Banker
Rocket Mortgage FieldHouse
03.2022 - 08.2022
- Worked with underwriters to fix application problems and resolve issues.
- Maintained a high level of product knowledge, staying current with industry trends.
- Coordinated closely with title companies to ensure smooth closings and proper document recording.
Sales Associate
Kay Jewelers
11.2019 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of Applied Business -
Eastern Michigan University
Ypsilanti, MI12.2022
High School Diploma -
Morton Ranch High School
Katy, TX06.2017
Skills
- Dual control vaults
- Cash handling
- Relationship building
- Customer Service-oriented
- Creative thinking
- Educating clients
- Cash management
- Self-motivated nature
Languages
Arabic
Bilingual or Proficient (C2)
Italian
Full Professional
Timeline
Associate Banker
JPMorgan Chase
03.2024 - Current
Relationship Banker
Comerica Bank
04.2023 - 07.2023
Mortgage Banker
Rocket Mortgage FieldHouse
03.2022 - 08.2022
Sales Associate
Kay Jewelers
11.2019 - 11.2020
Sales Associate
Monica Jewelers
04.2019 - 11.2019
Associate Of Applied Business -
Eastern Michigan University
High School Diploma -
Morton Ranch High School
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