Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mohammed Yousef

Ypsilanti

Summary

My proactive approach and ability to educate clients on banking solutions significantly contributed to achieving and surpassing sales targets, demonstrating a unique blend of customer service orientation and creative thinking.

Overview

6
6
years of professional experience

Work History

Associate Banker

JPMorgan Chase
03.2024 - Current
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
  • Opened, closed, and updated accounts for customers.

Sales Associate

Monica Jewelers
04.2019 - 11.2019
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Relationship Banker

Comerica Bank
04.2023 - 07.2023
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.

Mortgage Banker

Rocket Mortgage FieldHouse
03.2022 - 08.2022
  • Worked with underwriters to fix application problems and resolve issues.
  • Maintained a high level of product knowledge, staying current with industry trends.
  • Coordinated closely with title companies to ensure smooth closings and proper document recording.

Sales Associate

Kay Jewelers
11.2019 - 11.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate Of Applied Business -

Eastern Michigan University
Ypsilanti, MI
12.2022

High School Diploma -

Morton Ranch High School
Katy, TX
06.2017

Skills

  • Dual control vaults
  • Cash handling
  • Relationship building
  • Customer Service-oriented
  • Creative thinking
  • Educating clients
  • Cash management
  • Self-motivated nature

Languages

Arabic
Bilingual or Proficient (C2)
Italian
Full Professional

Timeline

Associate Banker

JPMorgan Chase
03.2024 - Current

Relationship Banker

Comerica Bank
04.2023 - 07.2023

Mortgage Banker

Rocket Mortgage FieldHouse
03.2022 - 08.2022

Sales Associate

Kay Jewelers
11.2019 - 11.2020

Sales Associate

Monica Jewelers
04.2019 - 11.2019

Associate Of Applied Business -

Eastern Michigan University

High School Diploma -

Morton Ranch High School

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Mohammed Yousef