Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Moises Figueroa

Mcallen, TX

Summary

Motivated and detail-oriented team leader with extensive experience in customer service and fulfillment. Known for training abilities and commitment to operational excellence, ready to drive improvements in service delivery and team performance.

Overview

9
9
years of professional experience

Work History

General Merchandise Expert

Target Corporation
Mcallen, Tx
07.2024 - 08.2025
  • Facilitated customer product selection and addressed inquiries effectively.
  • Guided new team members on store procedures and policies.
  • Maintained inventory accuracy through regular stock audits.
  • Organized merchandise displays to improve overall shopping experience.
  • Collaborated with team members to optimize operational efficiency.

Fulfillment Lead

Target Corporation
Rochester, MN
09.2022 - 04.2024
  • Supervised daily fulfillment operations to ensure efficient workflow and accuracy.
  • Trained new team members on safety procedures and fulfillment processes.
  • Monitored order processing to meet customer service standards consistently.
  • Assisted in scheduling shifts to optimize team performance and coverage needs.

Fulfillment Expert

Target Corporation
Rochester, MN
05.2021 - 09.2022
  • Implemented best practices for packing and shipping processes, reducing errors significantly.
  • Trained new staff on operational procedures and safety protocols to enhance workplace efficiency.
  • Maintained clean and organized workspaces, ensuring compliance with safety regulations.
  • Collaborated with team members to optimize workflow efficiency across operations.

Shipping Clerk

Sustaita Forwarding
Pharr, TX
10.2017 - 05.2021
  • Processed incoming and outgoing shipments following company protocols.
  • Maintained accurate shipping records using warehouse management systems.
  • Provided assistance in the loading and unloading process of goods from vehicles when necessary.
  • Coordinated with customers on delivery dates and times in order to meet customer requirements.
  • Utilized various computer systems to track shipments throughout their journey from origin to final destination.
  • Monitored stock levels within the warehouse and notified management when supplies needed replenishing.

Customer Service Associate

Burlington Coat Factory
Mcallen, TX
11.2016 - 10.2017
  • Processed transactions quickly and accurately at the cash register during busy periods.
  • Resolved customer complaints with patience, ensuring a positive shopping experience.
  • Stocked shelves and organized merchandise to create an appealing store environment.
  • Handled returns and exchanges, following company procedures for customer satisfaction.
  • Greeted customers and identified their needs.
  • Kept work area neat, clean, and well-stocked at all times.

Education

High School Diploma -

Centro De Bachillerato Tecnico Industrial #73
Rio Bravo, TAMPS. Mexico
07-2011

Some College (No Degree) -

South Texas College
Mcallen, TX. United States

Skills

  • Customer relationship management
  • Visual merchandising
  • Inventory and stock control
  • Point of sale systems
  • Order processing
  • Team collaboration
  • Employee training and development
  • Adaptability and flexibility
  • Attention to detail

Languages

Spanish
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

General Merchandise Expert

Target Corporation
07.2024 - 08.2025

Fulfillment Lead

Target Corporation
09.2022 - 04.2024

Fulfillment Expert

Target Corporation
05.2021 - 09.2022

Shipping Clerk

Sustaita Forwarding
10.2017 - 05.2021

Customer Service Associate

Burlington Coat Factory
11.2016 - 10.2017

High School Diploma -

Centro De Bachillerato Tecnico Industrial #73

Some College (No Degree) -

South Texas College

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Moises Figueroa