Summary
Overview
Work History
Education
Skills
Other Skill
Languages
Timeline
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Moises Lucas Rosas

Moises Lucas Rosas

CDMX

Summary

There are no easy and quick paths, only the constant and smart efforts help me to endure the adversity of my life.


Overview

4
4
years of professional experience

Work History

Anti-Fraud Specialist

Santader Global Facilities
04.2023 - 07.2024
  • Followed all company policies and procedures to deliver quality work.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

TRAVEL AGENT SPECIALIST

TTEC
11.2021 - 07.2022
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.
  • Followed up with customers to increase customer service with travel plans.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Generated travel-related reports for clients to facilitate decision-making.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.

Front Desk Sales Associate

FARMATODO
06.2020 - 10.2021
  • Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

High School Diploma -

COLEGIO DE BACHILLERES
MEXICO CITY
08-2021

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Technical communication
  • Root Cause Analysis
  • Business reporting
  • Teamwork and Collaboration
  • Self Motivation
  • Time Management
  • Problem-Solving
  • Multitasking
  • Attention to Detail
  • Written Communication
  • Task Prioritization

Other Skill

  • Black Belt First Degree - Tae Kwon Do
  • Music and Lyric Composition - Guitar
  • Boxing Amateur
  • Zootechny Passionate


Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Anti-Fraud Specialist

Santader Global Facilities
04.2023 - 07.2024

TRAVEL AGENT SPECIALIST

TTEC
11.2021 - 07.2022

Front Desk Sales Associate

FARMATODO
06.2020 - 10.2021

High School Diploma -

COLEGIO DE BACHILLERES

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Moises Lucas Rosas