Moises Lucas Rosas
CDMX
Summary
There are no easy and quick paths, only the constant and smart efforts help me to endure the adversity of my life.
Overview
4
4
years of professional experience
Work History
Anti-Fraud Specialist
Santader Global Facilities
04.2023 - 07.2024
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
TRAVEL AGENT SPECIALIST
TTEC
11.2021 - 07.2022
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Followed up with customers to increase customer service with travel plans.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Generated travel-related reports for clients to facilitate decision-making.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Front Desk Sales Associate
FARMATODO
06.2020 - 10.2021
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
COLEGIO DE BACHILLERES
MEXICO CITY08-2021
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Technical communication
- Root Cause Analysis
- Business reporting
- Teamwork and Collaboration
- Self Motivation
- Time Management
- Problem-Solving
- Multitasking
- Attention to Detail
- Written Communication
- Task Prioritization
Other Skill
- Black Belt First Degree - Tae Kwon Do
- Music and Lyric Composition - Guitar
- Boxing Amateur
- Zootechny Passionate
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Anti-Fraud Specialist
Santader Global Facilities
04.2023 - 07.2024
TRAVEL AGENT SPECIALIST
TTEC
11.2021 - 07.2022
Front Desk Sales Associate
FARMATODO
06.2020 - 10.2021
High School Diploma -
COLEGIO DE BACHILLERES