Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
CustomerServiceRepresentative
Moises Moreno

Moises Moreno

Computer Systems Engineering
Aguascalientes,AGU

Summary

Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Insightful Information Technology Manager with 6 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Overview

6
6
Languages
3
3
years of post-secondary education
11
11
years of professional experience

Work History

IT Manager

Reflect Nuevo Vallarta Resorts
Nuevo Vallarta, Jalisco
08.2019 - 12.2020
  • Guided organizational technology strategy and roadmaps.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Installed and managed audiovisual equipment.
  • Maintained camera and physical security systems.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.

IT Assets - ServiceDesk & Office 365 Manager

Karisma Hotels & Resorts
Cancun, Quintana Roo
06.2018 - 07.2019
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Create a new users
  • Support all apps into the O365 (teams, sharepoint, onedrive,excel, word, power point, power BI)

IT Manager

TheFivesDowntownHotelCurioByHilton
Playa del Carmen, Quintana Roo
01.2017 - 06.2018
  • Guided organizational technology strategy and roadmaps.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Maintained camera and physical security systems.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

IT Manager

Azul Beach Resort Riviera Cancun by Karisma
Puerto Morelos, Quintana Roo
01.2011 - 12.2017
  • Guided organizational technology strategy and roadmaps.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Supported implementation of warehouse management system software applications to enable centralized management of tasks.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.

Education

Bachelor of Science - Computer Science

UNIDEP
Aguascalientes
08.2008 - 12.2011

Skills

Risk mitigation planning

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Software

Fortinet

Oracle

Ubiquiti

Ruckus

Cisco

Office 365

Meraki

PFSense

Interests

Travel

Music

Arts

Technology

Sports

Culture

Timeline

IT Manager

Reflect Nuevo Vallarta Resorts
08.2019 - 12.2020

IT Assets - ServiceDesk & Office 365 Manager

Karisma Hotels & Resorts
06.2018 - 07.2019

IT Manager

TheFivesDowntownHotelCurioByHilton
01.2017 - 06.2018

IT Manager

Azul Beach Resort Riviera Cancun by Karisma
01.2011 - 12.2017

Bachelor of Science - Computer Science

UNIDEP
08.2008 - 12.2011

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Moises Moreno Computer Systems Engineering