Moises Ramirez Leal
Customer Service Representative
Cuautlancingo, Puebla
Summary
Dynamic customer service professional with a proven track record at Alorica, excelling in problem resolution and active listening. Skilled in enhancing customer satisfaction and loyalty through effective communication and product knowledge. Adept at managing high-stress situations while fostering teamwork, ensuring seamless service delivery and positive experiences.
Overview
14
14
years of professional experience
1
1
Language
Work History
Customer Service Representative
Alorica
02.2024 - 04.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Bartender
Ordinary
12.2014 - 07.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Dishwasher
Caseus
04.2011 - 07.2015
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Server
Caseus
12.2012 - 12.2014
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Eli Whitney Technical High School
Hamden Connecticut, 06514 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Problem resolution
Critical thinking
Team collaboration
Microsoft Excel
Appointment scheduling
Computer proficiency
Scheduling
Account updating
Complaint handling
Timeline
Customer Service Representative
Alorica
02.2024 - 04.2025
Bartender
Ordinary
12.2014 - 07.2022
Server
Caseus
12.2012 - 12.2014
Dishwasher
Caseus
04.2011 - 07.2015
High School Diploma -
Eli Whitney Technical High School
05.2001 -
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