Moises Antonio Constantino Olvera
Coacalco, México
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Warehouse Assistant and Customer Service
Cuidado Con El Perro
05.2024 - Current
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse.
- Maintained accurate inventory logs, ensuring timely updates for stock levels and product locations.
- Assisted in unloading shipments, verifying contents against packing lists for accuracy.
- Organized products on shelves according to company standards, optimizing space utilization.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Monitored feedback trends to suggest improvements in service quality and efficiency.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Developed knowledge of product features to provide tailored recommendations to customers.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Freelancer
Upwork.com
07.2023 - Current
- Developed tailored content strategies for diverse client projects, enhancing engagement and conversion rates.
- Collaborated with clients to refine project scopes, ensuring alignment with business objectives and timelines.
- Conducted thorough market research to inform project direction and identify emerging trends relevant to client needs.
- Utilized advanced project management tools to streamline workflows and improve communication among stakeholders.
Call Center Sales Representative
AhorraSeguros and Merkacom
01.2024 - 03.2024
- Assisted customers in identifying insurance products tailored to their needs.
- Managed inbound calls, ensuring efficient resolution of inquiries and concerns.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Developed rapport with clients, enhancing customer satisfaction and retention rates.
- Educated customers on policy features, benefits, and pricing options effectively.
- Collaborated with team members to refine sales strategies and improve service delivery.
- Provided feedback on product offerings based on customer insights and preferences.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
Customer Service Representative
Outlet Promoda
03.2023 - 07.2023
- Assisted customers with inquiries and product information to enhance satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to improve service delivery and streamline operations.
- Developed knowledge of product offerings to provide informed recommendations to clients.
Education
Course - Animation
CEMUCVER
Veracruz, Mexico12-2026
High School Diploma -
Dr. Manuel Velazco Suarez CBTIS #133
Coacalco, México, Mexico07-2020
Skills
- Time management
- Attention to detail
- Customer service
- Team collaboration
- Goal-oriented mindset
- Script reading
- Marketing strategies
- Positive attitude
- Problem-solving
- Multitasking
- Excellent communication
- Organizational skills
Languages
English
Upper intermediate (B2)
Timeline
Warehouse Assistant and Customer Service
Cuidado Con El Perro
05.2024 - Current
Call Center Sales Representative
AhorraSeguros and Merkacom
01.2024 - 03.2024
Freelancer
Upwork.com
07.2023 - Current
Customer Service Representative
Outlet Promoda
03.2023 - 07.2023
Course - Animation
CEMUCVER
High School Diploma -
Dr. Manuel Velazco Suarez CBTIS #133