Summary
Overview
Work History
Education
Skills
running, cooking , customer services, Happy go luck perso n
Languages
Timeline
Generic

Moises Garcia Soto MoisesG

Piedras Negras, Coahuila,COA

Summary

Dynamic professional with a friendly, positive attitude and proven customer service skills, honed at Sitel Call Center. Adept at problem-solving and fostering teamwork, I consistently enhanced client satisfaction and streamlined processes, ensuring compliance and efficiency. My ability to adapt quickly and maintain high standards in fast-paced environments sets me apart.

Overview

13
13
years of professional experience

Work History

Multifunsion

Bodega Aurea
04.2022 - 06.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Cook

Soriana
01.2019 - 02.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Agent/Customer Care Representative

Sitel Call Center
03.2015 - 03.2017
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Streamlined internal processes for improved efficiency and productivity within the agency.

Agent

Teleperformance
09.2011 - 06.2015
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Education

High School Diploma -

High School
Cleveland Tn USA
08-1994

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

running, cooking , customer services, Happy go luck perso n

Bilingual in Espanish and English

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Multifunsion

Bodega Aurea
04.2022 - 06.2024

Cook

Soriana
01.2019 - 02.2020

Agent/Customer Care Representative

Sitel Call Center
03.2015 - 03.2017

Agent

Teleperformance
09.2011 - 06.2015

High School Diploma -

High School

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Moises Garcia Soto MoisesG