Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Moises Muratt Bustamante Pozo

Tijuana,Baja California

Summary

Highly accomplished and proactive Patient Coordinator with extensive academic preparation in the healthcare field, providing a robust foundation in dental terminology and deep comprehension of dentistry. My recent experience in patient coordination in Tijuana, BC, is powerfully complemented by extensive sales experience in network marketing, where I honed exceptional communication, persuasion, and client relationship management skills. I possess an innate ability to present the value of dental services and adeptly guide patients in making informed decisions, directly impacting clinic profitability. My expertise extends to optimizing schedules and maximizing patient arrivals, consistently achieving over 50% in confirmed appointments and attendance, which significantly streamlines workflow for the clinical team. I am deeply committed to providing the best possible experience for patients who entrust their dental care to the clinic, consistently striving to exceed expectations and build lasting relationships. I am a responsible and dedicated professional, continuously focused on refining my skills and contributing to a top-tier patient journey.

Overview

9
9
years of professional experience
1
1
Certification

Work History

International Patient Coordinator

Perfect Smile Dental
03.2025 - Current
  • Managed approximately 25-30 calls daily, text messages, emails and interactions per day from leads / customers.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Committed to set patient expectations for their visit and dental treatment, both new and returning patients.
  • Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Delivered support to medical staff in completion of patient paperwork.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.

Patient Coordinator

X Dentistry
09.2024 - 03.2025
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Listened calls actively, providing clear details and duration times for each procedure. This allows me to set clear and precise expectations, building patient trust.
  • Able to actively listen, understand patient concerns, and answer all their questions clearly and concisely is crucial. In the context of medical tourism, this includes being sensitive to the needs of international patients.
  • Maintained constant follow-up before, during, and after treatment, ensuring patients feel supported and valued at every stage.
  • Direct support to patients with official clinic documentation to achieve migratory goals and facilitate their arrival in Mexico for more affordable, high-quality dental treatments is a key differentiator. This shows my exceptional commitment to overcoming logistical barriers for the patient.
  • Consistently achieved the highest quality standards, even with a high volume of sales and patients, is a testament to my meticulous attention to detail and commitment to excellence.
  • Committed to becoming an expert, not just in treatments but also in their duration times, reflects a growth mindset and continuous improvement that directly benefits the clinic's efficiency and reputation.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
  • Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
  • Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.

Administrative Assistant

FIANTO Architecture
10.2023 - 08.2024
    • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
    • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
    • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
    • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
    • Monitored office supplies inventory, ensuring availability of essential items without overstocking.

Postdoctoral Researcher

NHLBI
03.2020 - 03.2022
  • Overcame technical challenges by troubleshooting equipment issues or refining experimental procedures as necessary.
  • Conducted thorough literature reviews to inform experimental design and maintain awareness of current trends in the field.
  • Contributed to high-impact publications by collaborating with fellow researchers and providing critical input.
  • Maintained accurate records of research findings and provided statistical analysis of data results.
  • Conducted independent mitochondrial research and development to attain short and long-term objectives.
  • Analyzed results using analytical software and created reports.
  • Managed laboratory safety protocols, maintaining a secure working environment for all personnel involved in research activities.
  • Assisted scientists by collecting and organizing laboratory data.
  • Mentored junior researchers, enhancing their skills and supporting their career development.

Visiting Graduate Student

University Of California San Diego
03.2016 - 03.2020
    • Collaborated on group projects to complete professional deliverables.
    • Completed rigorous readings as directed to support unit learning goals.
    • Enhanced collaboration with interdisciplinary teams to advance research objectives and goals.
    • Evaluated novel technologies for potential integration into ongoing studies or future project proposals.
    • Increased research efficiency by streamlining data collection and analysis processes.
    • Managed lab resources effectively, ensuring timely completion of experiments within budget constraints.
    • Evaluated staff performance and provided coaching to address inefficiencies.
    • Maintained database systems to track and analyze operational data.
    • Generated reports detailing findings and recommendations.
    • Gathered, organized and input information into digital database.
    • Led academic projects to completion, ensuring thorough research and timely presentation.
    • Conducted academic research, contributing valuable findings to faculty's knowledge base.
    • Searched at library and in scholarly databases to locate necessary information for research projects.

Education

Ph.D. - Medical Research

Instituto Politecnico Nacional - ESM
Mexico City, Mexico
01.2020

Master of Science - Clinical Microbiology

Universidad Autonoma De Baja California
Tijuana, Baja California, Mexico
11.2016

Bachelor of Science - Chemistry, Pharmaceutical And Biologic Studies

Universidad Autonoma De Baja California
Tijuana, Baja California, Mexico
12.2013

Skills

  • Computational skills: IOS and Microsoft
  • Teamwork and Collaboration
  • Attention to Detail
  • Decision-Making
  • Appointment scheduling
  • CRM software: Bitrix24 and Lead Connector
  • Electronic Health Records
  • Practice Management Software: DentaClinic & OpenDental

Accomplishments

  • I took great pride in my efficient schedule management, as evidenced by a high rate of appointments and arrivals (consistently over 50%).
  • A significant highlight or my role was that a strong performance directly resulted in monthly personal bonuses for 5 months straight.


Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Certification

ALL-STAR DENTAL ACADEMY Course.

May-June 2025

Timeline

International Patient Coordinator

Perfect Smile Dental
03.2025 - Current

Patient Coordinator

X Dentistry
09.2024 - 03.2025

Administrative Assistant

FIANTO Architecture
10.2023 - 08.2024

Postdoctoral Researcher

NHLBI
03.2020 - 03.2022

Visiting Graduate Student

University Of California San Diego
03.2016 - 03.2020

Ph.D. - Medical Research

Instituto Politecnico Nacional - ESM

Master of Science - Clinical Microbiology

Universidad Autonoma De Baja California

Bachelor of Science - Chemistry, Pharmaceutical And Biologic Studies

Universidad Autonoma De Baja California

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