Moisés De Los Santos Jiménez

Enhanced customer satisfaction by closely monitoring order fulfillment maintaining low operative cost:

• Deployment of 3PL supplier on-site
• Managed logistics budgets and forecasting to achieve cost-effective operations
• Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities
• Improved inventory accuracy by developing and implementing enhanced control systems
• Developed strong relationships with vendors, leading to improved pricing and service levels.
• Improved on-time delivery rates by optimizing transportation routes and scheduling
• Negotiated transportation and logistics contracts to reduce shipping costs

Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.

• Continuous improvement activities and data analysis for the implementation of productivity-oriented projects (capacity increase of 15%)
• Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
• Calculated operative capacity according to forecast
• Operational efficiency analysis (OEE) and staffing calculation
• Management and development of quality indicators to detect, correct and resolve problems

Provided support to the end to end process by ensuring timely resolution of requests and continuous monitoring of production demand.

• Resolved disputes between clients and Michelin suppliers
• Designed and implemented strategies that allowed savings and collection of past due (>5 Million USD $)
• Managed and developed quality indicators to detect, correct and resolve problems and waste to ensure the efficiency of the economic processes.

• Processed return of non-conforming product back to origin warehouses
• Monitored and managed the past due of carriers and distributors
• Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
• Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.