Monica Galvan Ramos
Aguascalientes
Summary
Bachelors degree in International business and commerce
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
D´Almendra
11.2022 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Managed company social media pages and increased social media presence, monitoring user engagement.
- Created marketing materials.
Manager CXP for Youth & IR
AIESEC
02.2022 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
Internship Student
AB Marketing Creative & Research Company
09.2021 - 12.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted, organized, and maintained files.
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
- Optimized social media content for maximum engagement and reach.
Education
Lic.en Comercio Y Negocios Internacionales -
Escuela Bancaria Comercial
Aguascalientes, Mexico07.2023
Skills
- Conflict Resolution
- Sales Techniques
- Customer Service
- Active Listening
Certification
- Oxford International - General english and Business Skills- B2 (London, England , 2019).
- German A1 certificate by Universidad Autonoma de Aguascalientes - (Aguascalientes, Ags , 2021)
- Experience living abroad in Montreal, Quebec,
Timeline
Customer Service Representative
D´Almendra
11.2022 - 09.2023
Manager CXP for Youth & IR
AIESEC
02.2022 - 10.2022
Internship Student
AB Marketing Creative & Research Company
09.2021 - 12.2021
Lic.en Comercio Y Negocios Internacionales -
Escuela Bancaria Comercial
Similar Profiles
Jessica Henao AlvarezJessica Henao Alvarez
Propietaria y vendedora at Almendra Pet ShopPropietaria y vendedora at Almendra Pet Shop
ESAUL ESPARZA FLORESESAUL ESPARZA FLORES
Security Engineer at TCSSecurity Engineer at TCS
Alexis VidalAlexis Vidal
Business Intelligence Consultant at FreelanceBusiness Intelligence Consultant at Freelance
KEMBERLY JIMÉNEZ JÁUREGUIKEMBERLY JIMÉNEZ JÁUREGUI
Técnico Mantenimiento Dental at Universidad La ConcordiaTécnico Mantenimiento Dental at Universidad La Concordia
Jesús Manuel Medina AdriánJesús Manuel Medina Adrián
Pulmonologist at Instituto Mexicano Del Seguro SocialPulmonologist at Instituto Mexicano Del Seguro Social