Monica Galvan Ramos
Aguascalientes
Summary
Bachelors degree in International business and commerce
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
D´Almendra
2022.11 - 2023.09
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Managed company social media pages and increased social media presence, monitoring user engagement.
- Created marketing materials.
Manager CXP for Youth & IR
AIESEC
2022.02 - 2022.10
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
Internship Student
AB Marketing Creative & Research Company
2021.09 - 2021.12
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted, organized, and maintained files.
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
- Optimized social media content for maximum engagement and reach.
Education
Lic.en Comercio Y Negocios Internacionales -
Escuela Bancaria Comercial
Aguascalientes, Mexico07.2023
Skills
- Conflict Resolution
- Sales Techniques
- Customer Service
- Active Listening
Certification
- Oxford International - General english and Business Skills- B2 (London, England , 2019).
- German A1 certificate by Universidad Autonoma de Aguascalientes - (Aguascalientes, Ags , 2021)
- Experience living abroad in Montreal, Quebec,
Timeline
Customer Service Representative
D´Almendra
2022.11 - 2023.09
Manager CXP for Youth & IR
AIESEC
2022.02 - 2022.10
Internship Student
AB Marketing Creative & Research Company
2021.09 - 2021.12
Lic.en Comercio Y Negocios Internacionales -
Escuela Bancaria Comercial