Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MONICA HERRERA

Calexico,VER

Summary

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. in the same way, excellent communication abilities.

Overview

3
3
years of professional experience

Work History

Retail Associate

Coppel
09.2020 - 12.2020
  • Used a consultative sales approach to understand customer needs and make relevant recommendations
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look
  • Organized the racks and shelves to keep the store looking nice
  • Collaborated with Coppel to resolve issues and address customer concerns
  • Was in charge of answering customer questions about merchandise and pricing.

English Teacher

Instituto Valle De Mexicali
06.2023 - 11.2023
  • Create new materials, including audio and visual resources, by writing and producing them
  • Worked with teachers from various disciplines to identify and implement effective instructional strategies
  • Developed relationships with parents in order to have a complete support system
  • Assisted students in developing important learning skills and good study habits that would be beneficial in trade school or college
  • Create a lesson plan based on the school's curriculum.

Retail Sales Associate

Five Below
08.2023 - Current
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
  • Answered questions about store policies and addressed customer concerns.

Education

Foreign Language Teacher Education - language teaching. -

Universidad Autónoma De Baja California
Mexicali, B.C.
01.2023

Skills

  • Critical thinking skills
  • Self-motivated
  • Product and Service Sales
  • Product Knowledge
  • Reliability and punctuality
  • Flexible Hours
  • Fluent in Spanish
  • Problem-solving skills
  • Organizational ability
  • Team building

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Retail Sales Associate

Five Below
08.2023 - Current

English Teacher

Instituto Valle De Mexicali
06.2023 - 11.2023

Retail Associate

Coppel
09.2020 - 12.2020

Foreign Language Teacher Education - language teaching. -

Universidad Autónoma De Baja California

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MONICA HERRERA