Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica Reyes

Chula Vista

Summary

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

8
8
years of professional experience

Work History

Cashier

Smart And Final
05.2024 - 05.2025
  • Processed customer transactions efficiently, ensuring accuracy and speed during peak hours.
  • Managed cash register operations, balancing cash drawers at shift end to maintain financial integrity.
  • Provided exceptional customer service, resolving inquiries and concerns to enhance overall shopping experience.
  • Trained new cashiers on register operations and customer service protocols to improve team performance.
  • Implemented time-saving procedures for checkout processes, reducing wait times for customers.
  • Collaborated with team members to maintain cleanliness and organization of the checkout area and store front.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Florist Assistant

Floreria del Bosque
06.2023 - 11.2023
  • Assisted customers with floral product design and selection by imparting knowledge of flowers and plants.
  • Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
  • Supported in-store sales promotions, frequently engaging in product upsell activities.
  • Provided customers with courteous, knowledgeable, and efficient service.
  • Maintained a high standard of organization and cleanliness of store premises.
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Worked with customers to determine the type of arrangement desired, occasion, and date, time and location for each arrangement needed.

Loader Unloader

Tarimas Juan Lopez
11.2021 - 05.2023
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
  • Lifted and transported wood packages quickly to prioritize and maintain a fast-paced work environment.
  • Interacted professionally and regularly with customers, operators, supervisors and other personnel and enhanced business success.
  • Trained and assisted 5 new team members in technical, physical and interpersonal aspects of the job.
  • Loaded and unloaded pallets quickly and safely, managing workload priorities.
  • Resolved customer complaints quickly and professionally to provide quality customer service.
  • Checked accuracy of product packaging and labeling, rectifying any issues.
  • Developed and maintained relationships with customers and vendors to secure repeat orders.

Sales Representative

Papeleria Los Pinos
10.2017 - 12.2018
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Coordinated with vendors for repair and maintenance of business.
  • Trained and mentored new sales representatives.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Greeted customers and offered assistance with selecting materials, finding products and completing purchases.
  • Contributed to team objectives in a fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Education

High School Diploma -

Academy of Building Industries
Fort Mohave, Arizona
05.2021

Skills

  • Interpersonal communication skills
  • Customer Relations
  • Performance improvement
  • Problem solving strength
  • Client Service
  • Consultations and recommendations
  • Sales and service-oriented
  • Customer assistance
  • Personnel development
  • Time management skills
  • Patience and empathy
  • Work ethic and integrity

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Cashier

Smart And Final
05.2024 - 05.2025

Florist Assistant

Floreria del Bosque
06.2023 - 11.2023

Loader Unloader

Tarimas Juan Lopez
11.2021 - 05.2023

Sales Representative

Papeleria Los Pinos
10.2017 - 12.2018

High School Diploma -

Academy of Building Industries

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Monica Reyes