TCA
Monica Torres
Sales Representative
Cabo San Lucas
Summary
Results-driven sales professional with over 5 years of experience driving revenue growth and delivering exceptional customer experiences. Proven track record of consistently meeting and exceeding sales targets.
Overview
9
9
years of professional experience
5
5
Certifications
2
2
Languages
Work History
E-Concierge
Grand Velas Los Cabos
11.2025 - Current
- Addressed customer inquiries with timely and professional responses via phone, email interactions.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Coordinated transportation arrangements for guests, leading to seamless travel experiences.
- Scheduled and confirmed restaurant reservations for guests.
- Maintained high level of professionalism, special attention to detail
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Certified Nanny service
Sales Representative
Hard Rock Hotel Los Cabos
11.2020 - 11.2025
- Excursions Sales: Coordinated and sold guided tours, activities, and experiences to guests.
- Spa and Beauty Salon Sales: Promoted and sold wellness services, treatments, and packages.
- Transportation Coordinator: Arranged and managed guest transportation, including airport transfers and local excursions.
- Tourist Services: Provided expert recommendations and assistance with local attractions, dining, and events.
- Pre-Prererrival Guest Orientation: Delivered personalized welcome packages and orientation to ensure seamless guest experiences.
Check in Receptionist
Cabo Adventures
02.2017 - 11.2020
- Guest Services: Checked-in guests, ensuring seamless arrival experiences providing exceptional customer service, addressing queries and concerns
- Excursions and Sales: Sold and promoted excursion packages, activities, and experiences, Upsold and cross-sold services to enhance guest experiences
- Cash Handling: Managed cash transactions, ensuring accuracy and security
- Reservations: Coordinated excursions reservations, modifications, and cancellations
- Location Supervision: Supervised daily operations, maintaining high service standards
Education
High School -
Universidad de Guadalajara
Guadalajara07-2006
Skills
Ability to Work Under Pressure
Ability to Multitask
Computer Skills
Customer Service
Communication Skills
Drive and Determination
Software
Opera
Book4Time
Alice
Nuvola
Open Table
Certification
Child exploitation prevention, Fundacion PAS, June 2021 — June 2021
Timeline
E-Concierge
Grand Velas Los Cabos
11.2025 - Current
Sales Representative
Hard Rock Hotel Los Cabos
11.2020 - 11.2025
Check in Receptionist
Cabo Adventures
02.2017 - 11.2020
High School -
Universidad de Guadalajara