MONICA DE LOS SANTOS
Matamoros,TAM
Summary
Detail-oriented professional with experience in project coordination, executive support, and operational processes. Skilled in time management, stakeholder communication, and problem-solving to keep initiatives on track. Known for reliability, adaptability, and driving efficiency in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Planning Leader / Program Coordination
TPI Composites, Inc.
Mexico
01.2024 - 01.2026
- Coordinated operational programs across multiple manufacturing sites in fast-moving environments.
- Acted as liaison between operations, finance, supply chain, and leadership teams.
- Managed planning schedules, priorities, and risk tracking.
- Prepared executive-level reports and performance updates for senior leadership (SVP/COO/CEO).
- Supported leadership visibility through dashboards, KPI tracking, and structured reporting.
- Helped drive alignment and follow-up across teams and sites.
- Led cross-functional teams to develop and implement strategic planning initiatives.
- Analyzed performance trends to inform production forecasts and capacity planning.
- Mentored new hires in planning methodologies, contributing to a strong talent pipeline within the organization.
- Conducted risk assessments to proactively address potential issues during project execution.
- Presented progress reports to executive leadership, maintaining transparency on project status and accomplishments.
- Collaborated with team members to drive continuous improvement in planning processes and tools.
- Collaborated with company leaders to support consistency and best practices.
- Mentored and supported 4 planning department employees to create strong workplace culture.
- Worked closely with project managers to create project work scopes and schedules.
- Checked and controlled finished goods inventory levels to identify risks and opportunities.
Senior Administrative Specialist – Operations
TPI Composites, Inc.
Mexico
01.2023 - 12.2023
- Supported senior leaders with reporting, coordination, and operational follow-ups.
- Maintained dashboards and KPI tracking for leadership visibility.
- Assisted with budget and cost tracking across sites.
- Supported program reviews and action-item follow-ups.
- Coordinated executive schedules, ensuring optimal time management and meeting preparation.
- Managed complex travel arrangements, optimizing itineraries for efficiency and cost-effectiveness.
- Streamlined office operations by implementing automated systems for document management and communication.
- Led cross-functional meetings to align project goals, fostering collaboration among departments and stakeholders.
- Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
- Provided administrative support to clients internally and supported needs for materials organization.
- Kept files and records in content management systems such as MS SharePoint.
- Increased efficiency by automating routine tasks using various software applications.
- Assisted executives in decision-making with the preparation of detailed reports and data analysis.
- Coordinated successful events, including conferences, workshops, and meetings to foster industry relationships.
Executive Assistant – Operations & Quality Support
TPI Composites, Inc.
Mexico
08.2022 - 12.2022
- Provided executive and operational support to plant leadership.
- Coordinated meetings, documentation, and follow-ups.
- Managed recurring reports and cross-functional communications.
- Supported audits and compliance documentation (ISO 9001, ISO 14001, VDA 6.3)
- Collaborated with cross-functional teams to identify areas for process improvement.
- Supported change control initiatives by thoroughly reviewing proposed modifications before implementation, minimizing disruptions to established processes.
- Increased efficiency in the quality management department by organizing and maintaining accurate records.
- LPA Audit schedule and follow up management
Executive Assistant – Plant Management
TPI Composites, Inc.
Mexico
04.2021 - 08.2022
- Coordinated executive schedules, ensuring efficient time management and prioritization of critical tasks.
- Managed communications and correspondence, maintaining professionalism and clarity in all interactions.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Facilitated training and onboarding for incoming office staff.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported strategic planning sessions, providing logistical support and compiling necessary background materials.
- Prepared communications and leadership updates.
- Ensured alignment on priorities and follow-through on action items.
- Coordinated executive schedules, ensuring efficient time management and prioritization of critical tasks.
Quality Coordinator
Moron Lab
Mexico
01.2016 - 04.2021
- Led end-to-end ISO 15189 accreditation project, accountable for strategy, team coordination, compliance oversight, and audit readiness.
- Led quality programs, audits, and corrective actions.
- Managed KPIs and process improvements.
- Analyzed data trends to identify areas for process enhancement and operational effectiveness.
- Conducted regular audits of laboratory procedures ensuring compliance with industry standards.
- Collaborated with cross-functional teams to address quality issues and improve operational workflows.
- Trained staff on quality assurance protocols, fostering a culture of continuous improvement.
- Collaborated with cross-functional teams to improve overall product performance and customer satisfaction rates.
- Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
- Reduced non-conformances with thorough root cause analysis and effective corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Coordinated with production teams to implement preventive maintenance strategies that reduced downtime and improved equipment reliability.
- Provided support in developing and maintaining process-specific work instructions, resulting in consistent product quality.
- Participated in continuous improvement initiatives through Lean Six Sigma methodologies, driving positive change within the organization.
Administrative Assistant
Moron Lab
Mexico
08.2011 - 01.2016
- Coordinated office communications and maintained schedules for general director.
- Assisted in budget tracking and expense reporting, ensuring accuracy of financial records.
- Implemented a digital filing system, reducing paper usage and increasing document accessibility.
- Mentored junior staff in administrative procedures, fostering skill development and team cohesion.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Education
MBA - Industrial Administration
ITM
Matamoros, Mexico08-2024
Bachelor of Science - R.N.
UAT
Tamaulipas08-2016
Skills
- English–Spanish Bilingual
- English–Spanish Bilingual
- English–Spanish Bilingual
- English–Spanish Bilingual
- English–Spanish Bilingual
- English–Spanish Bilingual
- English–Spanish Bilingual
- English–Spanish Bilingual
- English–Spanish Bilingual
- English–Spanish Bilingual
- English–Spanish Bilingual
- English–Spanish Bilingual
- English–Spanish Bilingual
- English–Spanish Bilingual
Accomplishments
- Optimized the master schedule template, designed a forecast visualization database, and deployed an automated, self-updating dashboard to improve visibility and planning efficiency.
Certification
- Program Management — Google
- Root Cause Analysis
- Internal Auditor ISO 45001
- Internal Auditor ISO 14001
- VDA 6.3 Process Auditor
Languages
English
Spanish
Timeline
Planning Leader / Program Coordination
TPI Composites, Inc.
01.2024 - 01.2026
Senior Administrative Specialist – Operations
TPI Composites, Inc.
01.2023 - 12.2023
Executive Assistant – Operations & Quality Support
TPI Composites, Inc.
08.2022 - 12.2022
Executive Assistant – Plant Management
TPI Composites, Inc.
04.2021 - 08.2022
Quality Coordinator
Moron Lab
01.2016 - 04.2021
Administrative Assistant
Moron Lab
08.2011 - 01.2016
MBA - Industrial Administration
ITM
Bachelor of Science - R.N.
UAT