Monica Yolanda Tellez Minjarez

As a Senior Solution Owner I'm responsible for End-to-End Operations ensuring Excellence on the Delivery, Compliance, Quality Assurance, Product Enhancement, Cross-Team Collaboration and Partnership with Stakeholders. A Senior Solution Owner is an innovative role which aims to play and excel at different roles to bring the best Leadership to the team and insure Success in every project; in example: Delivery Manager, Product Owner, Scrum Master, Technical Owner, People Manager, Financial and Vendor Manager, Project and Program Manager.

• Lead from the front to deliver ongoing business value through empowered scrum teams and by partnering with product management to understand the portfolio and business vision and, in concert with my teams, translate that vision into actionable work while leading a multi-functional development team to deliver valuable products on time and on budget by being the connection between strategic work becoming actionable output through leading cross functional workstreams.
• Lead at the core of the delivery model by combining elements of product management, engineering and agile in order to deliver ongoing business value for stakeholders and I Streamlining project delivery by implementing agile methodologies and enhancing team collaboration.
• Manage day-to-day business operations and Develop and maintained strong relationships with stakeholders, resulting in Program Success by overseeing daily operations, and ensuring all tasks were completed accurately and efficiently by team members.
• Coach my team and increase motivation to ensure Continuous Improvement and Growth Mindset by Implementing Maturity Assessments and Transforming them into High performing teams.
• Facilitate open communication channels among team members, fostering a collaborative work environment that encouraged knowledge sharing.
• Ensure overall Program and Project success by tracking key performance indicators, identifying trends, and proactively addressing issues that could impact delivery timelines and by Prioritizing work and communicating Effectively on Risks, Actions, Issues and Decisions.
• Successfully manage geographically dispersed teams, overcoming challenges related to time zones, language barriers, and cultural differences.
• Champion best practices in project management throughout the organization, contributing to a culture of excellence in service delivery and encouraging ACE feedback as a Continuous Improvement Tool for success.
• Optimize resource allocation for increased efficiency, aligning team skillsets with project requirements.
• Deliver complex projects within tight deadlines through effective delegation and prioritization of tasks.
• Collaborate with cross-functional teams to streamline workflows, reducing redundant tasks and increasing productivity.
• Establish a culture of continuous improvement within the team, driving innovation in process optimization initiatives by Driving process improvements that led to reduced turnaround times for key project milestones.
• Manage Vendor Relationships and negotiate contractual agreements to secure favorable terms for the company while maintaining strong partnerships and project success.
• Collaborate with product development teams to enhance products based on customer interest data.
• Manage product roadmaps, aligning with company goals and ensuring timely delivery of key features.
• Streamline internal processes by implementing best practices in product management, increasing team efficiency and productivity and Ensuring regulatory compliance by working closely with legal and GRC departments on necessary documentation and approvals.
• Establish, initiated and optimized business development strategies based on company targets, product specifications, and redefining requirements.
• Leverage data-driven insights to inform decision-making processes related to risk management strategies.
• Manage complex projects involving multiple stakeholders, ensuring alignment with organizational goals while maintaining focus on regulatory requirements.
• Develop and maintained logistics workflows, procedures and reports.
• Enhance project visibility with regular status updates, leading to increased stakeholder engagement.

• Leader on Financial, Data, Audit and Road-mapping Strategies for Improving Spend, Budgets and Savings on the IT Software Vendor Management for all of IBM. Scope for the work is around $200 MUSD yearly and Overseeing 10 Business Units within the Company. Focus on Data integrity, Reporting, Auditing and Measuring against High Level Financial KPIs.
• Audit and Control expenditure or Third-Party Software, oversee recordkeeping and monitored compliance with IBM Spend standards.
• Report on financial situations to guide decision-making and budget formulation. Deliver Presentations, Dashboards, Metrics and Strategies to High Level Management (Vice Presidents, Directors, Program Managers).
• Delivering insightful analysis and made data-driven recommendations to support business strategy and commercial decision-making.
• Partner with senior operations leadership on budgetary and financial management decisions and Strategies to Reduce Spend and defining Core SW Spend related to the Business Operations on each Business Unit.
• Help managers to set budgets based on forecasts and available resources.
• Establish priorities and organized workloads to maximize productivity.
• Develop and implement strategic plans to reduce expenses, identify saving opportunities and increase profits based on financial analyses.
• Improve organization's financial health and operation viability.
• Ideate and outlined procurement strategies for reducing costs and obtaining value.
• Monitored changes to project design or activities and adjusted budgets to incorporate new expenses, materialize savings and therefore, increase revenue.
• Closely manage department budgets and forecasts to optimize IT services against financial targets.
• Integrate new business systems swiftly and accurately, building momentum for technical project opportunities.
• Produced comprehensive management reports across IT systems for continued analysis and evaluation.
• Communicated complex IT concepts to technical and non-technical audiences for complete comprehension.
• Establish rigorous tracking and reporting frameworks to identify challenges, improve data quality and achieve KPIs.
• Consultative Approach to drive continuous improvement into our Financial Data processes and Key Objectives attainment.
• Build positive, productive relationships with international financial teams, improving overall business performance.
• Leading, Coaching, mentoring other Financial Leaders on Financial processes, data mining, management, audit controls and reporting for specific Business Units.
• Identifying risks and delivering Risk Planning for Saving Objectives and Growth on IT Third-Party Vendor Software.
• Utilize comprehensive working knowledge of Excel to improve financial data management and analysis.

• Product Owner and Squad Leader for Software Vendor tools: Trello (Atlassian), Worboard, Alchemer (SurveyGizmo), Airtable and Monday Pilots within IBM as an Operational Client Zero. Managing and prioritizing the product backlog, Defining product's vision, security, compliance and product implementation, Prioritizing the backlog and balancing the work, along with managing the Objectives, Milestones and KPIs on an Agile Environment.
• Kept the work prioritized, balanced while having challenging work for my multicultural Squad to make the tools functional, compliant and secure according to IBM Policies and Standards.
• Focused on Tool Technical Documentation, Flows, Security.
• Managed relationships and negotiations with vendor and prioritized change requests, improved the tools on a secure, ready-to-use, enterprise environment.
• Supported my Technical Owners in order to Document the Pilot process for Product Launches on 2 Pilots: Airtable and Monday, ensuring their readiness for Enterprise adoption and ensuring IBM Security and Compliance standards.
• Created and managed the backlog items, resources allocation, ensuring cross-functionality in my team, empowering them to be self-directed. Challenged them to fully support each other by being cross-trained on a cross-squad Level.
• Coaching and Mentoring my team on Technical Ownership processes, Iteration Management (Scrum) and Project Management process.
• Measured success through KPIs, quantitative and qualitative SMART Objectives by coaching my team to have a great performance and therefore, grow their careers.
• Led design meetings and collaborative sessions with Vendors, orchestrating product vision and strategy and enterprise readiness for Launching.
• Adopted various agile project management approaches to improve efficiency and performance.
• Led sprint planning sessions and oversaw backlog refinement and prioritization.
• Developed various product roadmaps, milestones and led team of 7 (Iteration Manager, Project Manager, Technical Owners, Development Team).
• Confidently managed stakeholder expectations and communications across all product design and development projects.
• Provided oversight and collaboration through excellent documentation, organizational, analytical and communication.
• Compared company products to competitors' products to assess market competition for IBM's Survey Space.
• Established goals, policies and work standards to strengthen team performance and boost product results.
• Collected Voice of the Customer feedback and insights to create meaningful user stories and use cases on our Piloting phases.

• Iteration Manager for SLP, JIRA and Zenhub Teams (Scrum Master) and Financial Leader for Toolbox Composable Marketplace. Managed through Agile 3 Teams with different tooling scope: 1. JIRA (Atlassian) and 2. Zenhub and 3. SLP (Software License Platform through SLM and ServiceNow) for IBM as a Client Zero.
• Start Implementation of Agile Management and Framework with the Squads from zero. From coaching, facilitating learning session, setting up management cadence and tooling (Trello - Jira - Github).
• Cross-trained Remote and Diverse teams on Agile, Design Thinking, Kanban and Scrum to achieve the most efficient results.
• Empowered the teams to be self-directed, cross-functional, focused on goals and objectives and building trust on a remote environment.
• Experimenting for Continuously Improving the work and best practices.
• Lead with example and continuously detect areas of opportunity.
• Use AGILE, LEAN and KANBAN approaches to direct the team and booster Ideas and proactiveness.
• Manage the High Level Financial of the Sub-Domain Systems and Tools for all topics related to Tools Forecasting, Tools Recoveries and Composable Marketplace.
• Collaborated with line managers to evaluate KPIs and enhance department performance.
• Created and delivered tailored roadmaps, enhancing company technical capabilities and performance levels.
• Controlled data, reporting and technology for available, secure system use.
• Collaborated with First line managers to evaluate KPIs and enhance department performance.
• Cultivated work environment focused on team responsibility, continuous improvement and delivering high-quality results.
• Leading Agile Ceremonies and made them effective through a Agile Innovative approach towards less meeting time, more pre-work, more effective meetings.
• Implemented a Team Building Methodology into my squad to keep the teams focused, connected and improve team cohesion along the line.
• Worked on removing blockers or impediments for the team members, addressing their concerns and giving solutions to them while working with Stakeholders using Agile and Project Management Stakeholder Management.
• Adopting a KPI approach to improve team's velocity and capacity.
• Ensure that Actions from Retrospective were translated into actionable items to address on following Sprints.
• Led and facilitated team activities and workshops to develop and update Social Contract, team canvas, Empathy maps, Prioritize the work, Define Work Scope and Structure, Create Stakeholder mapping, work on Agile Experiments, Learn and Iterate.
• Hosted All Hand's meeting for my Manager in order to share Agile and Team Best Practices and promote team building and cohesion.
• Created Project Roadmaps and Milestones for teams including SLP teams to develop a platform based on ServiceNow management and Software License Management to Optimize License use at IBM.

• Developed robust financial modelling processes to expertly assess current performance against agreed business objectives specifically for Usage of third Party SW Tooling (Composable Marketplace Tools: Mural, Zenhub, Github, JIRA, Trello, Safari, Slack, Mural, etc.).
• Continually analyzed and evolved existing financial processes to improve month-end and year-end reporting for recoveries according to the usage of the Business Units.
• Forecasting and Planning Recovery for the Composable Market Place Tools.
• Supervised and mentored Financial Analyst, regularly reviewing work to maintain reliable, high-quality business support.
• Demonstrated expertise across various relevant software, including Excel and Power BI.
• Utilized comprehensive working knowledge of Excel to improve financial data management and analysis.
• Designed and implemented standardized reports, infographics, dashboards and automation leading to extra insights into business performance and KPIs.
• Partnered closely with internal stakeholders across various departments to provide analysis and relevant support.
• Utilized financial accounting systems and software to facilitate relationships between systems and avoid errors. Focusing on Data Integrity and Data correction.
• Delivered insightful analysis and made data-driven recommendations to support business strategy and commercial decision-making.
• Reported on financial metrics within portfolios and prepared reports after checking contracts with project forecasting and scheduling.

• Participated on Several Project Management Initiatives in parallel with my Roles. Increasing my expertise and giving back, coaching and building Business and Project Management Acumen at IBM.
• Fulfillment Project (2018): The main goal of this initiative was to make the fulfillment process smarter and shorter in order to fulfill client's requirement, therefore I Collaborated to this initiative by Strategizing the Fulfillment process by creating a data base of all Employees in Mexico and identifying project close dates in order to rotate employees. Connecting the Employee with their core Skillset and potential role in order to build Rotation Plans. Also supported on building Reporting and data analysis.
• Utilization (2016-2017): This was a financial role focused forecasting working hours of the employees in order to compare with each project budget and resource allocation. Metrics used were Utilization objectives by Month, Quarter and Year, focusing on Quarter closing. I've created data and reporting useful to measure KPIs and create information for Decision Making impacting Client's projects.
• LEAN for Processes (2014-2015): Acted as Project Manager in this initiative which scope was to Identify areas of opportunities with tangible savings on time of the employees which then could be translated into less labor spend and use of their time on more valuable and revenue related activities for client's projects. I worked with different stakeholders and managers in order to identify automation opportunities and converting those opportunities into dollar and time savings. I also worked on ideas to automate and implement new ways of doing the work and sharing best practices. I collaborated to set up the goals and milestones, management, coaching, mentoring on LEAN methodologies, and finally supporting the teams to reach their organizational goals. I implemented Risk Management, supported Strategic decision making, Coaching on Innovating and making processes more efficient and effective, Fostered Continuous Improvement.
• NBOs -New Business Opportunities (2012- 2013): Lead and Collaborated with Sector Leaders and Solutioning Teams for winning Export Commercial Projects. Created a Governance Management, Metric and Results Management, Data Management and Reporting Structures of the performance and global growth of Business Opportunities. Implemented a Forecasting System for the Demand on each sector and facilitated/lead interlocking with service line leaders to attain their Project Sales Goal.
• Know your Industry (2012-2013): The main goal of this Initiative was to give formality to the expertise and skills of our employees by providing them learning, coaching, materials and certification for Industries managed at IBM for client projects. That way we would have a better pool of candidates to offer to the projects and make them Successful. I led this initiative along with Experts on each of the Industry/Sectors for which we had projects (Health, Automotive, Financial Markets, Public, Consumer Goods, etc). The objective was to develop employees on their corresponding Industry at a Foundation and/or Experienced Level documented on their Career Framework and with the corresponding certifications/credentials.

• Financial Analyst for Liquid Internal IBM Project where the main objective was to identify the winners of several competencies at IBM, based on project needs (like freelancing) and calculating the amount to be paid on a Utilization Hour Metric.
• Identifying actual costs and recoveries, Reconciliations, Forecasting Recovery, cost and Labor.
• Financial Reporting, Billings, Documentation and Process Automation creating tools for automating processes.
• Consulting and Support on Financial matters.
• Utilized financial accounting systems and software to facilitate relationships between systems and avoid errors.
• Applied advanced Excel skills to manage data using pivot tables, VLOOKSUPs, SUMIFS and Index Match, Visual Basic Programming and macros.
• Worked with regional management to grow and deliver wider strategies.
• Partnered closely with internal stakeholders across various departments to provide analysis and relevant support.
• Reported on financial metrics within portfolios and prepared reports after checking contracts with project forecasting and scheduling.
• Conducted ad-hoc analysis and problem-solving to secure relevant information and identify critical issues.
• Re-forecasted through collection of crucial data points, driver-based trend analysis and input from finance partners.
• Designed and implemented standardized reports, leading to extra insights into business performance.
• Analyzed financial data to forecast business, industry and economic conditions for informed investment decision-making.
• Monitored costs, timescales and resources used to achieve project success.
• Achieved desired results by monitoring project progress, anticipating potential bottlenecks and implementing preventative action.
• Controlled expenses by improving resource allocation, resulting in improved efficiency and cost-control.

• Company Overview: a company that designs, builds and supports production line machinery such as labelers, coders, transporting bands and automated industry processes.
• Financial and Labor Planning, Administrative Accounting, Cost Analysis and decision making of projects.
• Preparing and assessing Financial, Pricing and Commercial Strategies.
• Logistics, Purchasing and Imports Supervision, International Negotiations.
• Cost Management for Projects and Organizational Planning and Inventories.
• Human Resources: Payroll, Taxes and accounting.
• Contractual Agreements and Supervising administrative systems (ERP).
• Sales Management: Reports and incentives calculation, Sales Strategies.
• Contractual agreements (Legal, labor, tax and commercial).
• Assessed import export readiness value of sales for businesses with no exporting history, suggesting ways to overcome weaknesses when necessary.
• Helped customers identify new markets for products and services in foreign countries.
• A company that designs, builds and supports production line machinery such as labelers, coders, transporting bands and automated industry processes.

• Consulting and Training of SAI (Integral Administrative Systems - ERP).
• And training on the system, customer service, prospecting, reporting and sales.