Montserrat Lacrus Garcia
Business Management
Cancún
Summary
I am a Mexican citizen born in Cancún, Quintana Roo. Currently, I am pursuing my undergraduate studies in Sports Business Management and simultaneously completing a master's degree in Sports Event Organization. I am passionate about the world of sports beyond its athletic aspect; I am intrigued by the industry and logistics behind contemporary sports events. I enjoy proactive learning and am highly organized, with a strong initiative to further my understanding of this expansive industry. I have had the opportunity to volunteer at sporting events such as the PGA Tour and the WTA Finals, experiences that have been incredibly enriching in terms of learning about the management of this industry across various domains. These experiences have allowed me to develop effective communication and organizational skills, as well as a proven ability to thrive in dynamic and challenging environments. I am determined and eager to enter the workforce, where I can apply my skills and acquired knowledge. My proactive attitude and dedication constantly drive me to exceed expectations and achieve outstanding results in any task I undertake..
Overview
2
2
years of professional experience
Work History
CONSIERGE
SLS | HARBOUR BEACH
06.2024 - 08.2024
- Welcomed residents upon arrival, providing assistance with building entry and exit, ensuring a formal and professional demeanor at all times.
- Verified the identity of visitors and managed their access according to building security policies.
- Organized additional services requested by residents and managed reservations for common areas, ensuring a satisfactory residential experience.
- Collaborated closely with external vendors to coordinate maintenance work and major repairs, ensuring the integrity and proper functioning of facilities. I acted as an intermediary between management and residents, handling notices, complaints, and ensuring effective and respectful enforcement of building rules.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
STAFF - Accreditations
WTA FINALS | WTA OFICIAL
11.2023 - 11.2023
- Managed the registration and processing of sales transactions, including memberships, classes, products, and additional services, ensuring efficient revenue flow management.
- Provided customer service in person, via phone, and email, adapting communication to English as needed.
- Maintained and organized records, such as membership contracts, registration forms, attendance logs, and financial documents, ensuring the integrity and availability of necessary information for effective center management.
- Collaborated closely with other departments and team members, including fitness instructors, cleaning staff, and managers, to ensure efficient coordination and optimal operation.
- Supervised inventory of fitness equipment, cleaning supplies, retail products, and other essential items for center operations.
- Proven ability to learn quickly and adapt to new situations.
Administrative Assistant
Intensity | Fitness Center
09.2022 - 02.2023
- Managed the registration and processing of sales transactions, including memberships, classes, products, and additional services, ensuring efficient management of revenue flow.
- Provided customer service in person, over the phone, and via email, adapting communication to English when necessary.
- Maintained and organized records, such as membership contracts, registration forms, attendance logs, and financial documents, ensuring the integrity and availability of necessary information for effective center management.
- Collaborated closely with other departments and team members, including fitness instructors, cleaning staff, and managers, to ensure efficient coordination and optimal operation.
- Supervised inventory of fitness equipment, cleaning supplies, retail products, and other essential items for center operation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
STAFF
MAYAKOBA GOLF COURSE | PGA TOUR
11.2022 - 11.2022
- Managed the registration and processing of sales transactions, including memberships, classes, products, and additional services, ensuring efficient management of revenue flow.
- Provided customer service in person, over the phone, and via email, adapting communication to English when necessary.
- Maintained and organized records, such as membership contracts, registration forms, attendance logs, and financial documents, ensuring the integrity and availability of necessary information for effective center management.
- Collaborated closely with other departments and team members, including fitness instructors, cleaning staff, and managers, to ensure efficient coordination and optimal operation.
- Supervised inventory of fitness equipment, cleaning supplies, retail products, and other essential items for center operation.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Education
Bachelor Degree in Sports Business Management - Business Administration And Management
Anahuac
Cancún, Quintana Roo, Mexico07.2026
Master Degree in Sports Event Organization - Sports Management
UNISPORTS
Barcelona, Spain01.2025
High School Diploma -
Centro Universitario Anglo Mexicano
01.2022
Skills
Proficiency in Microsoft Office and Google Workspace
Contact - Profile
I am a Mexican citizen born in Cancún, Quintana Roo. Currently, I am pursuing my undergraduate studies in Sports Business Management and simultaneously completing a master's degree in Sports Event Organization. I am passionate about the world of sports beyond its athletic aspect; I am intrigued by the industry and logistics behind contemporary sports events. I enjoy proactive learning and am highly organized, with a strong initiative to further my understanding of this expansive industry. I have had the opportunity to volunteer at sporting events such as the PGA Tour and the WTA Finals, experiences that have been incredibly enriching in terms of learning about the management of this industry across various domains. These experiences have allowed me to develop effective communication and organizational skills, as well as a proven ability to thrive in dynamic and challenging environments. I am determined and eager to enter the workforce, where I can apply my skills and acquired knowledge. My proactive attitude and dedication constantly drive me to exceed expectations and achieve outstanding results in any task I undertake.
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CONSIERGE
SLS | HARBOUR BEACH
06.2024 - 08.2024
STAFF - Accreditations
WTA FINALS | WTA OFICIAL
11.2023 - 11.2023
STAFF
MAYAKOBA GOLF COURSE | PGA TOUR
11.2022 - 11.2022
Administrative Assistant
Intensity | Fitness Center
09.2022 - 02.2023
Bachelor Degree in Sports Business Management - Business Administration And Management
Anahuac
Master Degree in Sports Event Organization - Sports Management
UNISPORTS
High School Diploma -
Centro Universitario Anglo Mexicano
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