Monica Adriana Galicia Ortiz

· Assist customer with product information and specifications

· Follow up on inquiries and call existing customers

· Assist customer on quality or shipping complaints

· Order Processing

· Support suppliers and customer with logistics

· Support with collections of overdue invoices

· Get all information necessary from new customer for open account.

· Update financial account information on a yearly basis.

· Support managing director and sales managers in all sales needs

· Manage prices for customers according to terms and conditions

· Prospect and find new markets / customers for all products

· Training of Inside Sales in processes and system

· Data base management with customers and suppliers

· Update system and internal reports

· Office Manager: Office Manager: petty cash, accountants support, procurement of stationery, liaising with service providers, Human Resources activities.

· Inside Sales and Customer Service Manager – Lemu Group America

· Assist Lemu Sales Manager creating quotes

· Liaison between Lemu Headquarters in Spain and Lemu Group America

· Follow up quotes

· Order Processing: Since the project creation up to the equipment arrived to customer reception.

· Support getting test materials from customer and coordinating FAT dates.

· Support Lemu Head Quarters Collecting payments

· Human Resources process

· Provide Lemu Head Quarters the updated Monthly Expense Report

· Coordinate and assists expo organizations (Label Expo Chicago 2022, Pack Expo Las Vegas 2023 and Label Expo Chicago 2024)

• Liaison between Sales Managers and Inside Sales

• Contact with the different divisions including the other sales offices

• Preparation of reports (DCP, Monthly Forecast)

• Support to the MD with the preparation of the Budget

• Supervision and support to Inside Sales to ensure the correct execution of the processes.

• Training of Inside Sales in processes and system (SAP)

• Assistant to the General Manager

• General administration of the office

• Organization of events (POY (Mexico), LA Sales Conference (Costa Rica), end-of-year event)

• Order processing (from receipt of the purchase order to sending the final documentation)

• After-sales service (complaints)

• Assist customer with product information and specifications ( production dates, specifications, samples, etc.)

• Support in collections

• Liaison between the different areas (production, logistics, credit and collections, etc.)

• Collection and payment of premiums and complaints under procedures regulated by ISO 9000-2001.

• Reconciliation of accounts for Facultative and Proportional businesses.

• Dealing with national and international customer.

• Administrative functions.