Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monzerath Baeza Magana

Boaz,DUR

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Chiropractic Office Manager

Jubilee Family Chiropractic
10.2020 - Current
  • Organized various marketing initiatives to promote the chiropractic office within the community, attracting new patients and boosting overall awareness of services offered.
  • Maintained accurate financial records for the practice, ensuring timely processing of invoices and payments.
  • Enhanced staff productivity through regular training sessions and performance evaluations.
  • Managed payroll processing for all employees while adhering to state labor laws and established policies regarding overtime pay or time off requests.
  • Oversaw all aspects of patient care coordination, including appointment scheduling, treatment plans, and follow-up communication.
  • Assisted in hiring and onboarding new staff members, fostering a positive workplace culture that supported employee growth and development.
  • Managed daily operations of the chiropractic office, ensuring a smooth workflow for patients and staff alike.
  • Conducted regular audits of office procedures to identify areas for improvement and implement necessary changes for optimal performance.
  • Defined clear targets and objectives and communicated to other team members.

Customer Service Representative

State Farm , Agent Clayton Wood
07.2018 - 07.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Documented customer interactions and transactions for accurate, up-to-date records.

Assistant Preschool Teacher

Tick Tock Early Learning Center
06.2017 - 08.2018
  • Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
  • Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
  • Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
  • Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
  • Collaborated with lead teachers to develop and implement age-appropriate curriculum for preschoolers.
  • Developed strong rapport with students, creating an atmosphere of trust that enabled them to seek help when needed.
  • Continuously updated knowledge on early childhood education best practices through professional development workshops and courses.

Childcare/ KidZone Associate

Jennersville YMCA
04.2015 - 06.2017
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Meticulously sanitized toys and play equipment.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
  • Maintained compliance with all state licensing requirements and daycare policies to ensure a safe, secure environment for children under care.

Education

Bachelor of Science - Psychology

Life University
Marietta, GA
01.2025

Skills

  • HIPAA Compliance
  • Office Administration
  • Patient Scheduling
  • Appointment management
  • Insurance Billing
  • Performance Evaluations
  • Medical Records Management
  • Chiropractic Terminology
  • Employee Training
  • Patient Relations
  • Teamwork and Collaboration
  • Customer Service
  • Computer Skills
  • Decision-Making
  • Team Leadership
  • Goal Setting
  • Fluent Bilingualism
  • Spanish translation
  • Patience and Empathy
  • Infant Care
  • Cleaning and sanitizing
  • Health and Safety Regulations
  • Activity Planning
  • CPR training

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Chiropractic Office Manager

Jubilee Family Chiropractic
10.2020 - Current

Customer Service Representative

State Farm , Agent Clayton Wood
07.2018 - 07.2020

Assistant Preschool Teacher

Tick Tock Early Learning Center
06.2017 - 08.2018

Childcare/ KidZone Associate

Jennersville YMCA
04.2015 - 06.2017

Bachelor of Science - Psychology

Life University

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Monzerath Baeza Magana