Mosiah Lopez Cifuentes
Puebla City
Summary
Adept at bridging language barriers, I enhanced client satisfaction at Human Quality through expert Spanish-English interpretation and culturally sensitive communication. My leadership at Alorica fostered cross-functional collaboration and continuous improvement, leveraging my interpersonal skills and technical terminology proficiency for superior service delivery.
Overview
12
12
years of professional experience
Work History
Spanish Interpreter
Human Quality
Puebla City, Puebla, Mexico (Remote)
01.2021 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Maintained message content, tone, and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Maintained up-to-date knowledge of industry trends and best practices in interpretation techniques through ongoing professional development initiatives.
Team Supervisor
Alorica
Puebla City, Puebla, Mexico
01.2018 - 12.2020
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Managed performance reviews for 16 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Promoted a culture of continuous improvement by encouraging innovation and problem-solving among team members.
- Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
- Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
- Led weekly meetings with staff to discuss progress updates, address concerns, and maintain open lines of communication.
- Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement.
Quality Assurance Analyst
Teleperformance
Puebla City, Puebla, Mexico
01.2013 - 12.2017
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Enhanced team collaboration, sharing best practices and insights that led to refinement of testing protocols.
Education
No Degree - Languages
BUAP
Puebla City, Puebla, Mexico01-2002
Skills
- Native Spanish
- Advanced English
- Verbal communication
- Fluent english
- Translation services
- Interpersonal communication
- Telephone interpreting
- Customer service expertise
- Technical terminology
- Legal terminology
- Interpretation
- Glossary development
- Terminology research
Timeline
Spanish Interpreter
Human Quality
01.2021 - Current
Team Supervisor
Alorica
01.2018 - 12.2020
Quality Assurance Analyst
Teleperformance
01.2013 - 12.2017
No Degree - Languages
BUAP