Mustafa Ahmed
Westerville
Summary
I am enthusiastic about information security and enjoy finding solutions that can positively impact an organization and the people it serves. I place a high value on maintaining a strong security posture to help protect sensitive information and mitigate risk. My strongest skills are verbal communication, time management, quick learning, and organization skills. Some of my core values are respecting the laws, company policies, standards, opinions, and new ideas. What mostly interests me about cybersecurity is solving problems, being able to work any location, and continuing learning new skills
Overview
7
7
years of professional experience
Work History
Infrastructure Technician
AWS
New Albenny, Ohio
01.2025 - Current
- Contributed to cost savings by analyzing vendor contracts, renegotiating terms, and procuring quality equipment at competitive prices.
- Reduced downtime by swiftly addressing hardware failures and coordinating equipment replacements.
- Maximized network uptime, monitoring performance, and conducting regular system backups.
- Developed customized solutions for clients'' specific needs while adhering to industry standards and best practices in infrastructure design.
- Assisted in capacity planning efforts based on projected growth patterns for scalable infrastructure deployment.
- Boosted team productivity through comprehensive training on new software tools and best practices in infrastructure management.
- Enhanced network reliability by troubleshooting and resolving IT infrastructure issues.
- Optimized data center efficiency by implementing server virtualization technologies.
- Implemented energy-efficient measures within data centers, resulting in decreased operational costs.
- Maintained detailed documentation on IT assets, configurations, processes, ensuring efficient knowledge transfer among team members.
Truck Driver
Gurey Express
Columbus, OH
05.2024 - Current
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
Truck Driver
Thomas Keller Trucking
Defiance, OH
09.2022 - 05.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
Forklift Operator
Victoria's Secret & PINK
Columbus, OH
06.2019 - 09.2022
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Call Center Representative
Teleperformance
Columbus, OH
11.2017 - 12.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Education
Associate of Science - Computer Networking And Security
Columbus State Community College
Columbus, OH05.2019
Skills
- took computer networking classes, and Google security certificate
- subnetting
- computer configuration with IP addresses
- installing hardware and software
- cabling
- data encryption
- data monitoring
Timeline
Infrastructure Technician
AWS
01.2025 - Current
Truck Driver
Gurey Express
05.2024 - Current
Truck Driver
Thomas Keller Trucking
09.2022 - 05.2024
Forklift Operator
Victoria's Secret & PINK
06.2019 - 09.2022
Call Center Representative
Teleperformance
11.2017 - 12.2018
Associate of Science - Computer Networking And Security
Columbus State Community College