Nabanita Das

PRODUCT OWNER | BUSINESS ANALYST
8+ Years of Experience in IT | US Healthcare Technology | BFSI | Retail | Agile Methodologies

Results-driven Product Owner and Business Analyst with 8+ years of experience in IT consulting, specializing in US Healthcare Technology, BFSI, and Retail domains. Adept at working in Agile methodologies (Scrum, Kanban, SAFe) with expertise in requirement gathering, solution design, and stakeholder management. Proven track record in delivering high-impact digital products, optimizing workflows, and enhancing customer experience through data-driven solutions.

PROFESSIONAL EXPERIENCE

Multiple Clients | IT Consulting
(US Healthcare | BFSI | Retail Domains)

• Led requirement gathering and solution design for multiple CIW tools.
• Enhanced batch job processing in collaboration with the American Enhancement Team.
• Translated business needs into functional specifications, ensuring seamless implementation.

• Spearheaded the development of a standalone PIM tool, ensuring accurate data flow.
• Defined and documented system functionalities to optimize healthcare product management.

• Designed and implemented a video commerce solution integrating chatbots and video calling.
• Created detailed design documentation, epics, and user stories to track Agile deliverables.
• Collaborated with cross-functional teams to enhance customer engagement and conversions.

• Acted as a liaison between business users and technology teams to streamline banking applications.
• Analyzed customer interactions, credit card transactions, and account navigation workflows.
• Ensured business objectives were met through structured requirement gathering and validation.

• Requirement Gathering & Documentation: Collaborate with business units to define technical and functional requirements; document user stories in JIRA/Rally.
• Agile Project Management: Facilitate Sprint Planning, Backlog Grooming, and Sprint Reviews to ensure timely deliverables.
• Stakeholder Collaboration: Bridge communication between business users and technical teams for seamless project execution.
• Process Optimization: Utilize SDLC methodologies (Agile, Waterfall, Hybrid) to drive efficiency and scalability.
• Quality Assurance & UAT: Work with QA teams to ensure high-quality testing and approve UAT results.
• Root Cause Analysis & Issue Resolution: Conduct deep-dive analysis to identify and resolve technical and operational issues.

PRODUCT OWNER | BUSINESS ANALYST

American Express (Credit cards)– Risk Analysis & Account Review.

Acted as a Product Owner & Process Consultant, leading risk analysis, account review, and compliance initiatives.

Defined and prioritize user stories and epics for risk profiling, account recovery, and financial compliance.

Collaborated with cross-functional teams to implement policy-driven solutions for risk management.

Led Sprint Planning, Backlog Grooming, and UAT, ensuring seamless execution of risk assessment processes.

Provided data-driven insights using Power BI and SQL, improving customer account tracking and predictive risk analysis.

Ensured regulatory compliance and policy adherence, working closely with legal and risk management teams.

Conducted root cause analysis and implemented corrective actions for account discrepancies.

PROCESS CONSULTANT

Apria Healthcare – Durable Medical Equipment (DME) Provider, USA

Worked as a Process Consultant for Apria Healthcare, a leading DME provider, optimizing claims processing and reimbursement workflows.

Collaborated closely with payors, providers, and patients to streamline DME authorization, billing, and claims submission.

Designed and enhanced multiple process modules for claims validation, reconciliation, and submission.

Acted as a Claims Processor & Submitter, ensuring accuracy in HCPCS, DRG, and ICD codes while validating and reconciling claim data.

Ensured compliance with medical billing regulations and optimized workflows to reduce claim denials and improve reimbursement rates.