NADIA ALCANTARA ARROYO

Main Responsibilities:

• Responsible for these areas
• Vendor Master Data
• Invoice Processing
• Payments
• Procurement
• Travel and Expenses
• Define and organize the strategy and structure for the stream
• Define and analyze the KPI from for the stream
• Administrate and develop the team members of the stream
• Guarantee the business continuity plan in case an emergency

Main Achievements:

• Migrate Argentina and Brazil payment process
• Migrate the corporate credit cards from Santander to BBVA and also migrate from Ledvance Servicios Administrativos to Ledvance SA without major issues.

Main Responsibilities:

• Client Relationship
• Main point of escalation
• New services scouting
• Massive communication to clients
• SLA contracts / Service catalogue
• Regional Customer surveys
• KPI – GSS performance
• KPI reporting & analysis for all streams
• Lead weekly internal review meeting with POLs
• Follow up on all clients inquiries
• Quarterly customer review
• Global KPI reporting
• Process lead / improvement
• Implementations / enhancements
• Migrations
• Automation
• Lean activities

Main Achievements:

• Transfer the calculation of the PPI´s of the streams to the Service Management Area
• Provide guidance to implement the Shop Floor Management

Main Responsibilities:

· Execute and monitor the PPI´s of the area to achieve the targets that were defined.

· Monitor the proper booking of liabilities for the regions of US, Canada, Peru, Ecuador and Mexico.

· Execute payments to vendors according to their payment terms.

· Follow up for the internal controls of the Company.

· Follow up on audit tasks

Main Achievements:

• Lead 15 employees
• Complete successfully Source to Pay transitions for Ecuador and Peru for the Accounts Payable tasks.

Main Responsibilities:
• Receive, download and process the invoices from USC and Chile
• Monitor the Good Receipt account
• Attend audit requirements
• Execute the payment proposals for the USC and Chile vendors
• Receive, monitor and process the custom broker invoices for Mexico
• Resolve disputes with the brokers
• Process the payment proposals for Mexico Brokers