Nadia Jagnow

• Project management: renovation of 3 apartment buildings
• Administration of 3 apartment buildings including 12 tenants
• Responsible for purchase properties: prospecting, feasibility study, financing
• Startup property management: Writing business plan incl
• Financial plan, market analysis
• SWOT analysis of financial, fiscal implications
• SWOT analysis of starting a laundromat in one of the buildings.
• Coordinated move-in/move-out schedules with property management team members to minimize vacancy periods between rentals effectively.
• Collaborated with property management companies to provide comprehensive locksmith services for tenants, ensuring a safe living environment.
• Collaborated with property management to address maintenance issues and tenant complaints, enhancing overall resident satisfaction.
• Reduced property management costs by implementing cost-effective maintenance strategies and vendor negotiations.

• Organize the customer service within a growing market
• Align communication and procedures between customer services and sales
• Coordinate order intake for German Market and Schools in Belgium
• Claim management
• Planning and transport management.
• Mentored junior team members by sharing expertise on industry best practices in customer service management.
• Participated in ongoing professional development opportunities aimed at staying current on industry trends and best practices in customer service management.
• Spearheaded cross-functional initiatives aimed at improving internal processes related to customer service management.
• Provided exceptional customer service by addressing inquiries both in-person and over the phone, guiding clients towards suitable solutions for their plumbing needs.
• Proactively identified potential issues related to customer service or inventory management that could impact overall performance within the department.
• Participated in staff meetings to share ideas on improving store operations, boosting revenue, and enhancing customer service efforts.

· M&A Project Management, Management Buy Out

· Preparation and drafting of legal documents for Seco Group and underlying entities;

· Contract management for indirect spend (IT, car fleet, lawyer, insurance) by negotiating, reviewing and following up on contracts, liaising with external parties;

· First-line advice on legal issues;

· Responsible for statutory publications and administration regarding annual accounts,

· First contact for Board of Directors and General Assemblies and its organization

30 board member of the TOP 150 largest construction business in Belgium such as Besix, Suez Tractebel, Sabena Technics, etc.

· Liaison contact with banks and insurance and investment funds;

· Ensures correct and legal filing and registration of documents;

· Project Management of various projects within the Seco Group and underlying entities:

- Implementing GDPR legislations within all entities in Benelux

- Closing of legal entities due to reorganization in Poland und Bulgaria

- M&A of entities in Netherlands and Luxembourg

- Financial Audit in collaboration with E&Y

• Managed complex scheduling tasks, ensuring that deadlines were met consistently.
• Created, prepared, and delivered reports to various departments.
• Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.

• Participated in organizational events as needed, showcasing professionalism while promoting company values.
• Served as a primary point of contact for the CEO''s direct reports, assisting them with their requests or directing them to appropriate resources.
• Prepared executive presentations, reports, and meeting agendas to support decision-making processes.
• Assisted in developing comprehensive briefing documents before important meetings, ensuring the CEO was well-prepared for every discussion.
• Handled sensitive information discreetly while maintaining strict confidentiality protocols.
• Provided exceptional administrative support during high-pressure situations such as mergers or acquisitions.
• Coordinated executive team meetings, ensuring all necessary materials were prepared in advance for effective discussions.
• Managed special projects for the CEO, achieving desired outcomes within specified timeframes.
• Responsible for the proper operational functioning of the back office of all entities within the Group.
• Supported strategic planning efforts with thorough research and data analysis presented to the CEO.
• Ensured timely execution of projects by coordinating with cross-functional teams on behalf of the CEO.
• Planned business and social itineraries by managing personal calendar using Outlook.
• Enhanced CEO''s productivity by managing schedules, appointments, and travel arrangements.
• Answered incoming phone calls and emails, and presented urgent requests for timely response.
• Streamlined communication for the CEO with internal and external stakeholders through efficient correspondence handling.
• Liaised between departments on behalf of the CEO to facilitate collaboration and drive progress towards shared goals.
• Assisted in budget planning and expense tracking, contributing to cost-saving initiatives.
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• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Handled confidential and sensitive information with discretion and tact.
• Organized and coordinated conferences and monthly meetings.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Oversaw payroll by reviewing timesheets.
• Improved information accessibility through diligent maintenance of electronic and paper records.
• Reduced operational inefficiencies by suggesting improvements to administrative workflows based on observations made.
• Answered high volume of phone calls and email inquiries.
• Facilitated training and onboarding for incoming office staff.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Screened personal and business calls and directed to appropriate party.
• Coordinated events and worked on ad hoc projects.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Worked with senior management to initiate new projects and assist in various processes.
• Filed paperwork and organized computer-based information.
• Created and managed office systems to efficiently deal with documentation.
• Took notes and dictation at meetings.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Upheld strict timetables by maintaining accurate, balanced calendars.

• Prepare monthly and annual accounts for the CEO
• Structure and implement invoice control
• Organize customer service, including KPI’s and follow-up
• Organize / prepare site visits and audits
• Organize environmental improvements, safety and health
• Introduce information and reports to authorities for certification of industrial operations
• Secretarial work.
• Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
• Oversaw facilities management tasks such as maintenance requests and space planning initiatives to create a conducive work environment for employees.
• Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
• Created reports, presentations and other materials for executive staff.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Completed bi-weekly payroll for 30 employees.

• Set-up and follow-up a detailed project plan with milestones, continuous review process due to unexpected changes
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Negotiate change orders
• Administrative control of purchase orders
• Operational follow-up of the move.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Monitored project performance to identify areas of improvement and make adjustments.

• Organize, follow-up, .
• Metec Exhibition (5-annual world exhibition – 1 week)
• Crisis project management: turnaround situation to meet deadlines: agenda, , daily planning, construction custom-made stand, budgeting, negotiation and payment of all material (brochures, gadgets, custom-made stand, hotel, entrance tickets; …), company presentations, follow-up invitations to customers, … Crisis management to ensure the on-time delivery and to overcome the delay in concept/construction of the custom build CMI stand
• Preparation and presentation of marketing budget.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Produced detailed proposals for events to document timelines, suppliers and budgets.
• Prepared invitations to send out to guest lists.
• Liaised with clients to determine exact event requirements.
• Maintained and built comprehensive database of industry contacts, vendors and venues.
• Coordinated with sales and marketing teams to publicize and promote events.
• Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
• Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.

• Co-ordinate the move of an office and equipment to a new distribution center: negotiate terms & conditions with moving company, planning, co-ordinate sales of old building & equipment, … Re-negotiate transport contract, and implement 3 PL contract (KPI measurement and follow-up, setting up correcting actions, etc…) Review the work-procedures of operations in customer service, re-packing and warehousing, setting up standards department
• Ensure deliverance of performance on a monthly basis
• Manage adequate stock levels, efficient workflows and use of co-packers/subcontractors
• Purchase (packaging, co-packing, subcontracting, 4PL-logistics, transport)
• People management of Customer Service (3 persons) and Retail Packing (8 persons).
• Created weekly and monthly reports and presentations for management team.
• Maintained records and logs of work performed and materials and equipment used.
• Monitored, coached, and supervised team of 20 employees.
• Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
• Oversaw all daily office operations and equipment maintenance.
• Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
• Improved client satisfaction with timely project completion through effective communication and coordination among team members.
• Led cross-functional teams in the execution of complex construction projects, fostering a collaborative work environment that drove optimal results.
• Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
• Interviewed, hired, and trained new workers.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.

• La Byr: artisanal brewery: market study, expansion opportunities thru franchising
• Conducted thorough market research to identify new opportunities for account growth.
• Maximized campaign ROI with thorough market research and analysis.

• Co-ordinate Management Buy-out
• (Re)organize processes and procedures in interim management and recruitment
• Setting up agenda management
• Financial tasks, including invoicing, cash flow management, financial reporting, preparation of financial forecast reports, preparation for financial audits
• Commercial support: Tender documents (private and public sector), event management, marketing and communication plan
• Contract management: negotiation of contracts (car fleet, marketing, print, cleaning, contractors, travel…)
• Database management, filing & archiving of product and client info
• Administrative tasks including meeting reports, screening and processing of incoming mail & email, management of office supplies and equipment
• HR-responsibilities for internal staff: CV screening, competency-based interviews and OPQ testing.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained computer and physical filing systems.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Updated reports, managed accounts, and generated reports for company database.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Coordinated special projects and managed schedules.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

• Personal assistant to the director MP-SAP (salary software implementation – team of 70 consultants) and Public Sector
• Agenda management for the director and the management team (7 managers)
• Financial tasks, including invoicing, cash flow management, financial reporting, preparation of financial forecast reports, preparation for financial audits
• Commercial support: Tender documents (private and public sector), event management, marketing and communication plan
• Database management, filing & archiving of product and client info
• Administrative tasks including meeting reports, screening and processing of incoming mail & email, management of office supplies and equipment
• Project: analysis, evaluation and optimization of working and reporting procedures & systems
• Organizing international business travel: hotel, flight/train, local transport, agenda.
• Managed complex calendar scheduling with focus on proper allocation of executive availability.
• Prepared meeting agendas and briefing papers for members of board of directors and executive team.
• Contributed to smooth business operations by planning and organizing meetings and conferences.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Developed and maintained automated alert systems for important deadlines.
• Created expense reports, budgets, and filing systems for management team.
• Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
• Assisted in talent acquisition efforts through candidate screening, interview scheduling, and onboarding coordination for new hires within the organization.
• Coordinated and executed special projects.
• Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
• Transcribed, formatted, input and edited text, data, and graphics.
• Provided exceptional customer service when representing company interests during interactions with external partners and stakeholders.
• Managed expense tracking and budgeting tasks to maintain financial accountability for senior leadership teams.
• Directed administrative functions for board of directors, principals, consultants and key managers.

• Supporting European sales activities: sales, cold calls, stock & inventory management, organizing international transport (including negotiation with forwarders, inco-terms)
• Organizing and attending international business travel
• Agenda management of the European sales director
• Financial tasks, including invoicing, cash flow management, financial reporting, preparation of financial forecast reports, preparation for financial audits.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Greeted guests in with friendliness and professionalism.
• Assisted manager in all aspects of business operations.
• Reviewed and edited documents for accuracy, grammar and clarity.
• Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
• Supported business growth by assisting in marketing campaigns and coordinating events.
• Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.

• Administrative Assistant, Accounting department

• Administrative Assistant, HR department