Nadja Thanner
Tourism, Hospitality, Massage Therapy
Mexico
Summary
Dynamic professional with extensive experience in customer services and administrative tasks. Proven ability to enhance client satisfaction through empathetic approach and personalized service. Demonstrates strong organization and problem-solving skills, ensuring a pleasant experience for clients while creating a welcoming environment and consistently achieving high levels of customer loyalty and repeat business.
Overview
20
20
years of professional experience
Work History
Massage Therapist
Hotel Palmar, El Estar Wellness Center
05.2021 - Current
- Provided safe, effective, and appropriate massage therapy techniques and enhanced client relaxation.
- Advised clients on lifestyle changes to improve alignment, posture and attain better long-term wellness.
- Achieved high levels of customer satisfaction with empathetic listening skills and personalized massage experiences.
- Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist in Deep Tissue, Reflexology, Hawaiian Lomi Lomi, Relaxing, Prenatal and Holistic Massage.
- Fostered calming and welcoming environment, which contributed to positive client feedback and increased referrals.
Bartender
Hotel El Sitio
09.2019 - 03.2020
- Maintained a clean and organized workspace, kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Front Desk Receptionist
Hostal Kokua
11.2018 - 03.2019
- Greeted incoming customers professionally and warmly, creating a positive first impression.
- Corresponded with clients through email or phone and completed check-in and check-out procedures.
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced customer satisfaction by promptly addressing inquiries, providing accurate information, resolving issues quickly and engaging in pleasant conversations.
- Developed strong working relationships with team members, fostering a positive work environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Waitress
Restaurant Bar Mundwerk
11.2016 - 04.2017
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing issues.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
Tour Operator
Thomas Cook Neckermann Reisen
08.2006 - 08.2014
- Organized memorable group tours with engaging activities and knowledgeable guides.
- Provided pre-trip information, ensuring clients were well-prepared for their travels.
- Developed strong relationships with vendors, securing competitive rates and attractive packages for clients.
- Researched emerging travel trends, incorporating popular destinations into the company''s offerings to stay competitive in the market.
- Analyzed flight and occupancy rates and implemented measures to improve occupancy and contribution margins.
- Increased repeat business through excellent customer service, attention to detail, and timely communication.
Education
Associate - Tourism And Travel Management
Tourism College
Villach, Austria 05.2001 -
Skills
Customer relations
Administrative support
Analytical thinking
Work ethic
Organizational skills
Client assessment
Empathy
Salesmanship
Engaging personality
Conflict resolution
Adaptability
Multilingual in german, english and spanish
Timeline
Massage Therapist
Hotel Palmar, El Estar Wellness Center
05.2021 - Current
Bartender
Hotel El Sitio
09.2019 - 03.2020
Front Desk Receptionist
Hostal Kokua
11.2018 - 03.2019
Waitress
Restaurant Bar Mundwerk
11.2016 - 04.2017
Tour Operator
Thomas Cook Neckermann Reisen
08.2006 - 08.2014
Associate - Tourism And Travel Management
Tourism College
05.2001 -