Nadya Vera

• Process all guest check-ins by confirming reservations,assigning room and issuing and activating room key.
• Process all payment types such as room charges, cash,checks,debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer,record and process all guest requests, questions or concerns.

By providing an experience that is memorable and unique by taking the initiative to deliver a wide range of services that guide guests through their entire stay

• Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests.
• Check guests in, issue room keys, provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner, utilizing their name several times during the conversation.
• Up-sell rooms where possible to maximize hotel revenue.
• Answer, record and process all guest calls, messages, requests, questions or concerns, faxes, etc.

• Communicate VIP arrivals to designated personnel for escort and delivery of amenities
• Follow up with guest to ensure their requests to ensure their requests or problems have been met to their satisfaction