Nahum Santiago
Cook, Bartender, Tec. Overland Laboratory Worker
Pachuca, Hidalgo
Summary
Forward-thinking professional offering more than 3 years of experience working in fast-paced kitchens and coffee bar. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times. Excellent and proven skills.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Professional Chef
Barista, bartender
Pachuca
06.2022 - Current
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Cleaned counters, machines, utensils and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Complied with standards for merchandising, stocking and storing product.
- Prepared eye-catching, creative latte art to please customers.
Coffee Barista
radio express café
Pachuca, Hidalgo
07.2014 - 12.2016
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Kept product inventory stocked during times of customer congestion and high demand.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Cleaned counters, machines, utensils and seating areas daily.
- Prioritized drink requests while managing interruptions.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prepared eye-catching, creative latte art to please customers.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Education
Professional - Grastronomy
Insituto ISIMA
Toluca, Estado De Mexico, Mexico 06.2013 - 08.2014
Skills
Food plating and presentation
Accomplishments
- Served individually made coffee drinks to over 300 customers daily.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Hygienic handling of food as temperatures, knowledge about food disposition and consequences desease
Timeline
Professional Chef
Barista, bartender
06.2022 - Current
Coffee Barista
radio express café
07.2014 - 12.2016
Professional - Grastronomy
Insituto ISIMA
06.2013 - 08.2014
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