Nahomi Nahomi Ochoa
El Paso
Summary
Well-versed translator/interpreter with experience in multi-cultural context. Adept in providing english/spanish translation services to facilitate and ensure accurate communication. Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
13
13
years of professional experience
Work History
Patient Services Coordinator/ Interpreter
Brio Dental
08.2022 - 12.2023
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Respected patients by recognizing rights and maintaining confidentiality.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
Spanish Interpreter
Language Line Solutions
04.2018 - 09.2019
- Gained comprehensive experience in providing both written and oral translation and interpretation services between parties from various economic or social backgrounds
- Translated technical, medical and legal documents
- Interpreted and translated all information in target language ensuring data confidentiality
- Recognized accurate, complete, quick and clear interpretations and translations, aligned with cultural references, slang, and regional differences in mother tongue
- Consulted reference texts to choose best-fitting word to deliver clear, accurate message in translated text
- Completed assigned tasks with little or no supervision.
Teacher's Assistant
VALORARTE/ KEEP, KIDS EXCEL EL PASO, Cd, Juárez
07.2015 - 08.2017
- El Paso (Texas, E.U.), Chihuahua
- Prepared classroom, organizing and distributing instructional materials for lessons
- Implemented curricula activities and encouraged children's participation through practical lessons
- Assisted differently-abled and young students to meet personal needs
- Updated student attendance, participation, and assignment records to track performance
- Supported students' academic progress by providing one-on-one attention to help guide learning and comprehension
- Collaborated with lead teacher to identify and address students' behavioral issues
- Led small groups in planned activities, projects, and reading lessons.
Receptionist Assistant
Procter & Gamble, Caleras de Obrajuelo
09.2010 - 09.2013
- Updated and managed digital and physical office records
- Screened and answered email messages to convey consistent information in a timely manner
- Translated corporate documentation using CAT tools to ensure acurate services
- Adressed customers and vendors to exchange corporate information for senior staff
- Added daily tracking details to EXCEL spreadsheets and produced reports regularly.
Education
Bachelor of Arts - Dance
Universidad Autónoma de Queretaro ‐ Santiago de Quéretaro
Bachelor of Arts - Jewelry Metals
University of Texas
El Paso, TxSkills
- Proofreading Cultural Awareness and Sensitivity
- Interpretation experience
- Self-management skills
- System Updates
- Positive Patient Experiences
- Patient Registration
- Patient Flow Coordination
- Clinical Data Entry
- Appointment Scheduling
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Patient Services Coordinator/ Interpreter
Brio Dental
08.2022 - 12.2023
Spanish Interpreter
Language Line Solutions
04.2018 - 09.2019
Teacher's Assistant
VALORARTE/ KEEP, KIDS EXCEL EL PASO, Cd, Juárez
07.2015 - 08.2017
Receptionist Assistant
Procter & Gamble, Caleras de Obrajuelo
09.2010 - 09.2013
Bachelor of Arts - Dance
Universidad Autónoma de Queretaro ‐ Santiago de Quéretaro
Bachelor of Arts - Jewelry Metals
University of Texas
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