NAHUM MARTÍNEZ ROMÁN
Bilingual Team Lead
Mineral de la Reforma,Hidalgo
Summary
I want to be part of a company that allows me to grow personally and professionally, putting my knowledge and skills into practice to provide the best possible service. I consider myself an organized team leader who builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
6
6
years of professional experience
Work History
Team Lead
TTEC (SERVICIOS SSI INTEGRALES, R DE RL DE CV)
08.2021 - 02.2024
- Bilingual Supervisor with expertise in technical support, retention, and escalations
- Proven ability to effectively manage US resident customer inquiries, providing solutions for mobile phone lines and general account-related questions
- Skilled in onboarding and supporting new team members, offering guidance on product knowledge and system operations
- Proficient in developing new hires through call handling training and ongoing support, facilitating a smooth transition to operational roles
- Experienced in identifying areas for improvement and implementing development strategies.
GE (Global Expert: Trainer)
TTEC (SERVICIOS SSI INTEGRALES, R DE RL DE CV)
10.2017 - 08.2021
- Bilingual trainer in customer service and technical support
- Receive calls from US resident customers, providing technical support in their television service, as well as support in solving any questions regarding their accounts in general
- Also, support new recruits by introducing them to the product and system operations, giving feedback during the learning process
- Developing new hires by teaching them how to take calls and how to implement their learning doing support to assist them when they're in transition to operations by resolving doubts and taking their sup calls
- Setting goals for them during the learning process as a G.E., (Global Expert of DISH NETWORK campaign).
- Coached trainees on best practices, providing constructive feedback to support their professional growth.
Manager
REALCO OILFIELD CONSTRUCTION LTD
- Organize the construction team
- Ensuring delivery of work in a timely manner, taking safety as a key.
Finisher
ALPHA CONCRETE
- Working in large and small projects such as banks, cinemas, and commercial companies
- Concrete installed to specification and giving a quality look.
Education
Skills
Regulatory Compliance
Trend tracking
Production Monitoring
Performance monitoring
Coaching and Mentoring
Key Performance Indicators
Performance Improvement
Technical Support
Customer Focus
Documentation And Reporting
Client Service
Teamwork and Collaboration
Leading Team Meetings
Aptitudes And Skills
- Bilingual Spanish-English
- Basic computer skills
- Construction
- Operations Trainer
- Customer service/Technical Support
Personal Information
Date of Birth: 10/03/85
Timeline
Team Lead
TTEC (SERVICIOS SSI INTEGRALES, R DE RL DE CV)
08.2021 - 02.2024
GE (Global Expert: Trainer)
TTEC (SERVICIOS SSI INTEGRALES, R DE RL DE CV)
10.2017 - 08.2021
Manager
REALCO OILFIELD CONSTRUCTION LTD
Finisher
ALPHA CONCRETE