Nanci M Rodriguez
Dallas
Summary
Data Entry Clerk/ Customer Service Representative dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Experience with purchasing, shipping and receiving operations as well as Customer service(5+ years), communication skills, MS office, behavior analysis, collaboration, documentation, facilitation and Bilingual.
Overview
16
16
years of professional experience
Work History
Personal Shopper
Walmart
Garland
11.2023 - Current
- Assisted customers in selecting items that met their individual needs and preferences.
- Organized clothing racks, shelves, and displays in the store according to size, color, and style.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
- Responded promptly to customer inquiries via phone calls or emails.
- Tracked customer feedback through surveys or other methods in order to improve services offered.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
- Listened to customer needs to identify and recommend best products and services.
- Greeted customers and answered product or service questions.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Production Worker
Biomed Labs
Dallas
10.2018 - 02.2019
- Kept production flowing by checking product quality through monitoring machinery
- Cleaned and operated factory equipment
- Worked on the assembly line, putting together products with great care to meet all safety guidelines.
Data Entry Clerk
Ziosk
Dallas
06.2016 - 08.2018
- Database Management
- Gathered invoices, statements, reports, personal details, documents and information from employees, other departments, and clients
- Scanned through information to identify pertinent information
- Corrected errors and organized the information in a manner that would optimize swift and accurate capturing
- Created accurate spreadsheets
- Entered and updated information into relevant databases
- Ensured data was backed up
- Informed relevant parties regarding errors encountered
- Stored hard copies of data in an organized manner to optimize retrieval
- Handled additional duties from time to time.
Customer Service Representative
PDQ Temporaries
Dallas
12.2015 - 11.2016
- Greeted customers
- Helped customers with complaints and questions
- Gave customers information about products and services
- Helped customers understand products and answer questions about the products
- Received payment by cash, check, credit cards, voucher, or automatic debit
- Issued receipts, refunds, credit, or change due to customers
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Remote Customer Service Associate
Amazon
Pasco
01.2015 - 12.2015
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Created detailed reports on customer service activities.
- Developed relationships with key clients through regular contact and follow-up communication.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
- Compiled daily sales reports for management review.
- Performed additional duties as assigned by management team.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Organized client contracts, records and reports to strengthen traceability.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Fulfillment Associate
Amazon
Coppell
09.2013 - 11.2014
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Packed items according to customer's specifications and requirements.
- Loaded items onto pallets or into containers for shipment.
- Inspected incoming materials for quality assurance purposes.
- Unloaded incoming freight with a manual pallet jack or dock leveler.
- Performed daily cycle counts as part of inventory control process.
- Communicated effectively with other departments regarding order status updates.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Located merchandise from shelves and storage areas to fill orders.
- Accepted, processed and quickly filled orders.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
Inventory Control Specialist/Customer Service Representative
Walmart
Ephrata
07.2008 - 12.2012
- Conducted regular physical inventories of warehouse stock and reported discrepancies.
- Monitored inventory levels to ensure sufficient supply for customer orders.
- Maintained accurate records of all inventory transactions, including incoming and outgoing shipments.
- Coordinated with suppliers and vendors to ensure timely delivery of goods.
- Organized and maintained detailed documentation related to all inventory processes.
- Analyzed current inventory systems and identified areas for improvement or optimization.
- Implemented new procedures for tracking, receiving, counting, and storing items in the warehouse.
- Reviewed purchase orders and invoices to verify accuracy of information prior to shipment or receipt of products.
- Created reports on stock movements, shortages, overages, and other relevant data points for management review.
- Performed cycle counts to track product movement in the warehouse as needed.
- Collaborated with other departments such as sales, marketing, finance., to ensure proper inventory control measures are taken.
- Identified obsolete or slow-moving items that should be removed from the system.
- Managed a team responsible for day-to-day operations associated with the company's warehousing activities.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Reviewed shipping and received documents for accuracy.
- Performed inventory cycle counting and identified discrepancies.
- Coordinated inventory, stocking and ordering.
Education
High School Diploma -
Ephrata High School
Ephrata, WA06-2002
Skills
- Bilingual in English and Spanish
- Proficient in reading and writing both English and Spanish
- Organized
- Soft-spoken and enthusiastic
- Disciplined
- Punctual of time
- Caring and friendly attitude
- Social and self-motivated individual
- Analytical and problem-solving skills
- Customer service understanding
- Excellent customer service skills
- Remote service
- Remote Office Availability
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Personal Shopper
Walmart
11.2023 - Current
Production Worker
Biomed Labs
10.2018 - 02.2019
Data Entry Clerk
Ziosk
06.2016 - 08.2018
Customer Service Representative
PDQ Temporaries
12.2015 - 11.2016
Remote Customer Service Associate
Amazon
01.2015 - 12.2015
Fulfillment Associate
Amazon
09.2013 - 11.2014
Inventory Control Specialist/Customer Service Representative
Walmart
07.2008 - 12.2012
High School Diploma -
Ephrata High School
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