Nancy Cardoso Rivera

Follow up with customers to resolve their issues or queries to ensure they are completed satisfactorily, coordinated with internal teams such as the purchasing department, logistics, warehouse, and the main supplier, to ensure timely and successful delivery of solutions according to the customers' needs.
I ensure that all inquiries are answered promptly and accurately, as long as the requirements established in accordance with policies and procedures are met, and I support sales team members to drive the growth and development of the business unit by following up on high-impact projects, such as McDonald's. Palacio de Hierro, among others, had a good result.
I review the correct entry of orders, invoicing in SAP, and support the issuance of commercial bonds.

In the SAP ERP, I see everything that includes sales orders, invoicing, releases, stock, billing reports, and backorders.

• Control and collection of training documentation of internal and external staff.
• Creation of coexistence, recreational and cultural activities
• Control of contractor inputs and outputs.
• Management of cleaning area personnel