Nancy Ramos
San Diego
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
25
25
years of professional experience
Work History
Operations Manager
Core Medical & Surgery Center
03.2022 - 03.2023
- Led the planning, development, and implementation of a large-scale hospital project (8 floors, 18 patient beds, ER, 4 operating rooms, 60 medical offices, rehabilitation area, dental, gym, restaurant, imaging and laboratory units, and 18 hotel suites).
- Negotiated with suppliers, overseeing selection, implementation, and supervision of essential services (civil protection, pest control, cleaning, security, general services, maintenance, biomedical).
- Managed contracts with subcontracted providers and ensured compliance.
- Directed procurement and cost negotiations for daily operations, construction, and hospital functionality.
- Handled municipal licensing processes and supervised construction progress.
- Developed departmental manuals, procedures, and operational programs.
Hospital Administrator (Construction Phase)
SIMNSA International
08.2019 - 12.2020
- Planned, coordinated, and executed hospital project development (7 floors, 80+ beds in ER, OB-GYN, general surgery, and 5 specialty areas).
- Supervised specialized hospital construction teams and coordinated with more than 160 personnel.
- Negotiated and contracted suppliers for hospital furnishings and medical equipment.
- Oversaw execution of hospital simulation and testing prior to operations.
Deputy Administrative Director
General Hospital of Tijuana
08.2016 - 08.2019
- Directed the hospital’s strategic administrative plan and budget program implementation.
- Led the remodeling and rehabilitation of over 25 hospital areas (operating rooms, nursing headquarters, oncology, medical automation, kitchen, offices, and waiting rooms).
- Partnered with HR to strengthen recruitment, training, and compliance processes.
- Ensured adherence to health & safety regulations and updated HR practices.
- Implemented preventive and corrective maintenance programs for hospital facilities and medical equipment.
- Coordinated administrative staff across multiple shifts.
- Secured donations from community organizations and NGOs.
Medical Specialties Unit, Administrator
Government of Baja California
01.2013 - 05.2015
- Managed daily operations, personnel administration, and medical resource allocation.
- Directed budget administration and procurement of medical materials and pharmaceuticals.
- Established audit systems and service improvement strategies, enhancing efficiency and profitability.
General Coordinator
City of Tijuana (Municipal Youth Institute)
02.2002 - 09.2003
- Supervised departments for promotion, employment services, events, and HR.
- Designed fundraising campaigns for medical and academic support programs for at-risk youth.
- Founded the first municipal youth library in Tijuana.
Project & Public Relations Coordinator
Government of Baja California
08.1998 - 09.2000
- Directed the annual “Governor’s Cup” golf tournament, securing sponsorships, vendor partnerships, and commercial alliances.
Education
Diploma - Medical Administration
Universidad Autónoma de Baja California, Campus Tijuana
01.2014
Bachelor's Degree - Business Administration
Universidad Autónoma de Baja California, Campus Tijuana
01.1996
Skills
- Hospital Administration & Operations Management
- Business Development
- Licensing & Audit Compliance
- Public Relations & Stakeholder Engagement
- Human Capital Management
- Vendor Negotiation & Contracting
- Operations management
Training
- NLP Certification (Levels I & II) – Norma Márquez
- Professional & Personal Coaching Program – Centro de Enseñanza Cuántica (John Hanley)
- Montessori Education Certification – American Montessori Institute (San Diego, CA)
Timeline
Operations Manager
Core Medical & Surgery Center
03.2022 - 03.2023
Hospital Administrator (Construction Phase)
SIMNSA International
08.2019 - 12.2020
Deputy Administrative Director
General Hospital of Tijuana
08.2016 - 08.2019
Medical Specialties Unit, Administrator
Government of Baja California
01.2013 - 05.2015
General Coordinator
City of Tijuana (Municipal Youth Institute)
02.2002 - 09.2003
Project & Public Relations Coordinator
Government of Baja California
08.1998 - 09.2000
Bachelor's Degree - Business Administration
Universidad Autónoma de Baja California, Campus Tijuana
Diploma - Medical Administration
Universidad Autónoma de Baja California, Campus Tijuana
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