Nancy Salazar Valencia
MBA - Information Technology
Estado De Mexico
Summary
Information Technology Professional with more than 25 years of hands-on experience in software development and web technologies to support enterprise accounts. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Senior Technical Account Manager - Multi-cloud
VMware
CDMX
05.2019 - Current
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Conducted presentations to large groups at trade shows, reseller events and onsite product trainings.
- Engaged in tool and process improvements to streamline customer success activities and services.
- Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.
- Proactively managed client correspondence and recorded tracking and communications.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Scheduled, updated and maintained product preparations and customer promotions.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
IT Manager Operation
Telefonica Moviles Mexico
CDMX
12.2008 - 05.2019
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Created and terminated user's accounts from start to finish in business applications.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Technical Support Manager
LeverIT México
CDMX
05.2003 - 11.2008
- Analyzed and developed service goals for in-bound call center.
- Tracked KPIs and created continuous improvement plans.
- Managed customer contact center with 10 support representatives.
- Developed and implemented training initiatives for new hires.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Implemented and maintained technology and software budget.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
Education
MBA - Master Business Administration
UNIR
México Online 04.2022 - 07.2023
Bachelor of Science - Information Technology
Tecnológico De Estudios Superiores De Ecatepec
Estado De México 02.1997 - 07.2001
Skills
Technology expertise
Strategic planning
Product promotions
Customer Relations
Interpersonal Communication
Flexible and Adaptable
Analytical and Critical Thinking
Training and Development
Organization and Time Management
MS Office
Account servicing
Virtualization VMware Software Proficiency
Multi-Cloud Software Proficiency
Certification
VPC-DC-Professional Datacenter 2023
Timeline
VPC-DC-Professional Datacenter 2023
11-2023
MBA - Master Business Administration
UNIR
04.2022 - 07.2023
Diplomado SoftSkill
02-2022
Global TAM Multi-Cloud
11-2021
VMware vSphere: Optimize and Scale plus Troubleshooting Fast Track [V7]
04-2021
Senior Technical Account Manager - Multi-cloud
VMware
05.2019 - Current
Gerentes de Alto Desempeño
06-2018
IT Manager Operation
Telefonica Moviles Mexico
12.2008 - 05.2019
Technical Support Manager
LeverIT México
05.2003 - 11.2008
Bachelor of Science - Information Technology
Tecnológico De Estudios Superiores De Ecatepec
02.1997 - 07.2001