Nancy Urrieta
Zapopan
Summary
Mechatronics engineer seeking a professional change, eager to embrace new challenges that meet the current demands in this field. Pursuing a second college degree to achieve this goal. Striving to fully immerse myself in professional endeavors while recognizing the importance of maintaining a healthy work-life balance. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service Representative
Teleperformance
01.2021
- Attention by phone to customers of leading North American resort brand-management, travel, and hospitality group.
Manufacturing Engineer
ENOVIS
01.2019
- Managed group of 10 engineers in charge of cell rollout project with activities focused on improving warehouse flow to manufacturing lines
Social Network Auditor
Appen
3 2024 - 9 2024
- Conducted audits of streaming rooms to ensure that all content complies with company policies.
Internet Search Evaluator
One Forma
04.2023 - 12.2023
- Evaluate internet search results based on standard procedures to train AI systems.
Customer Service Representative - Tier 2 Back office
Alorica contact services
01.2021 - 01.2022
- Attention to customer escalations, by email, phone, and chat
- Coordinate tier 2 agents and train them, prepare documentation
- Chargeback management, analysis, and response
- Better Business Bureau and Attorney General complaints management and response.
Manufacturing Engineer
Sensata Technologies
01.2017 - 01.2019
- Ensuring process continuity (sustaining) of manual assembly processes
- Update process documentation
- Scrap reduction projects
- Root Cause Analysis of defects and customer rejections.
Manufacturing Engineer
Medtronic Mexico
01.2009 - 01.2017
- Lead customer complaints reduction
- Ensuring process continuity (sustaining) of manual assembly processes
- Lead DMAIC projects for quality improvement and Scrap Reduction
- Update process documentation
- Coordinate response to internal and external audits from FDA
Education
Software Development Engineering -
UNIVERSIDAD INTERAMERICANA PARA EL DESARROLLO
Guadalajara, Jalisco 05.2023 - 11.2027
Green Belt Certification -
University System of Georgia, Coursera Online
Remote 01.2019 - 09.2019
Mechatronics Engineering -
CENTRO DE ENSEÑANZA TECNICA INDUSTRIAL
Guadalajara, Jalisco 01.2004 - 09.2008
Skills
Microsoft Office
Problem Resolution
Computer Proficiency
Complaint Handling
Product Knowledge
Process Engineering
Continuous Improvement
Call center experience
Time Management
CRM software proficiency
Active Listening
Languages
English - Intermediate
Spanish - Native
Timeline
Software Development Engineering -
UNIVERSIDAD INTERAMERICANA PARA EL DESARROLLO
05.2023 - 11.2027
Internet Search Evaluator
One Forma
04.2023 - 12.2023
Customer Service Representative
Teleperformance
01.2021
Customer Service Representative - Tier 2 Back office
Alorica contact services
01.2021 - 01.2022
Green Belt Certification -
University System of Georgia, Coursera Online
01.2019 - 09.2019
Manufacturing Engineer
ENOVIS
01.2019
Manufacturing Engineer
Sensata Technologies
01.2017 - 01.2019
Manufacturing Engineer
Medtronic Mexico
01.2009 - 01.2017
Mechatronics Engineering -
CENTRO DE ENSEÑANZA TECNICA INDUSTRIAL
01.2004 - 09.2008
Social Network Auditor
Appen
3 2024 - 9 2024
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