NANCY ARGELIA MEDINA TUN
Benito Juarez, Quintana Roo,ROO
Overview
18
18
years of professional experience
Work History
Comfort Manager
Sha Wellness Clinic
07.2023 - Current
- Doing the Housekeeping Manning for the opening.
- Developed SOP and Departmental Manual
- Be part of the property hand over
- Received FF&E
- Purchasing all Housekeeping OS&E
- Be in charge of Laundry Implementation ( Machines and Products Chemicals Purchasing)
- Prepare Housekeeping, Public Areas and Laundry Schedules
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Established and enforced safety protocols and guidelines for staff.
- Coordinated with outside vendors to provide supplies and equipment for staff.
Executive Housekeeping Manager
Rancho Pescadero
08.2022 - 06.2023
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Streamlined weekly cleaning schedule for 40 employees.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Maintained required records of work hours, budgets and payrolls.
- Monitored staff performance and provided feedback to drive productivity.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Established and enforced safety protocols and guidelines for staff.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Developed and implemented staff recognition programs to motivate and reward employees.
Senior Housekeeping Supervisor
Etereo Auberge Collection
10.2021 - 04.2022
- Management of Housekeeping, AP and Laundry Schedules
- Payroll Management and Requisitions
- Room Inspection for VIP Arrivals
- Supervision of the Laundry Area (Productivity Program)
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas. Standards Training (Forbes)
- Coordination of Target and Operational Inventory
- Preparation of Housekeeper boards (OPERA)
- Monthly or weekly projects in rooms and Public Area Areas
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Addressed customer feedback and complaints to maximize satisfaction.
Executive Housekeeping Assistant
Banyan Tree Mayacoba
09.2019 - 09.2021
- Capital Expenses Management
- Vacation Planning
- Check Book & Budget Management
- Schedule & Payroll Management (110 Staffs)
- Carrying out Requisitions
- Room Inspections
- Audits, Forbes, Bureau Veritas, Cristal, Triple AAA
- Standards Training
- Coordination of Linen and Operating Supplies Inventory
- Deep Cleaning Projects in Rooms and Areas
- Guest Complaints Follow up
Housekeeping Manager
Marriott Cancun Resort Spa
12.2016 - 08.2018
- Scheduling
- Medallia Feedback Handling
- Marriott Standard Brand Audits
- Budget
- Monthly Inventorying Linen and Operating Supplies
- Audits Inspected rooms
- Management of HOTSOS- Reports
- Conducting Training Programs and Monthly Projects
- Managed team productivity and workflow to exceed quality standards.
- Managed staff of 80 housekeepers.
- Managed laundry sorting, washing, drying, and ironing.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
Housekeeping Manager
JW Marriott Cancun Resort and SPa
11.2015 - 11.2016
- Task done same as Marriott mentioned before
- Managed staff of 90 housekeepers.
- Managed team productivity and workflow to exceed quality standards.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
Housekeeping Club 91 Supervisor
JW Marriott Cancun Resort & Spa
05.2006 - 05.2010
- Inspect VIP Rooms at Club 91
- Coordinate cleaning schedules
- Guest Visits to find out about their staying and feedbacks recieved.
- Scheduling
- Carrying out Line and Operational Inventories
- Doing Housekeeping dash boards in Opera
- Coordinate cross-training with Laundry
Education
Master Degree on Science of Education - Docencia
Anahuac Mayab
Mérida Yucatán2015
English as a Second Lenguage (ESL) - Inglés
International College
Naples, Florida2003
Bachelor of Marketing - Licenciatura
Anahuac Mayab
Mérida Yucatán2003
Skills
- Prioritization and time management skills
- Customer-oriented and friendly person
- Ensure rooms inspected to high quality standards
- Cooperative in the personal, flexible and friendly treatment
- Problem-solving in areas of opportunity
- Able to set goals and objectives
- Open Communication Management
- Proactive & Committed
- Versatile & Pressure Management
- Ability to work while maintaining high levels of performance
Languages
Inglés
Avanzado
C1
Español
Bilingual or Proficient (C2)
Español
Bilingual or Proficient (C2)
Timeline
Comfort Manager
Sha Wellness Clinic
07.2023 - Current
Executive Housekeeping Manager
Rancho Pescadero
08.2022 - 06.2023
Senior Housekeeping Supervisor
Etereo Auberge Collection
10.2021 - 04.2022
Executive Housekeeping Assistant
Banyan Tree Mayacoba
09.2019 - 09.2021
Housekeeping Manager
Marriott Cancun Resort Spa
12.2016 - 08.2018
Housekeeping Manager
JW Marriott Cancun Resort and SPa
11.2015 - 11.2016
Housekeeping Club 91 Supervisor
JW Marriott Cancun Resort & Spa
05.2006 - 05.2010
Master Degree on Science of Education - Docencia
Anahuac Mayab
English as a Second Lenguage (ESL) - Inglés
International College
Bachelor of Marketing - Licenciatura
Anahuac Mayab
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