Nancy Delia Ramirez Landa

Preparing and demonstrating Hotel Xcaret's membership features and benefits to address specific customer wants and needs.

• Assisting clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
• Collaborating with clients to maintain relationships and provide customers with thorough support and guidance.
• Persuading and closing deals through a certificate of a mini vacation to return to the hotel with a lower pricing and committing to get to know the hotel's membership.
• Helping customers navigate choices between services with support for questions such as terms, pricing, and availability.
• Working with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Coordinated ground transportation to the airport and air travel arrangements for business and leisure customers to support satisfaction.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Responded to guest inquiries to maximize guest satisfaction.
• Utilized variety of organizational and communication skills to drive guest satisfaction.
• Maintained front desk's concierge book to provide visitors with access to parks and restaurants.
• Provided each guest a tour around the hotel with list of resort's upcoming activities and parks.

• Managed multiple tasks and met time-sensitive deadlines.
• Resolved customer problems and complaints.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Maintained confidentiality of information regarding clients and company.
• Corresponded with clients through email, telephone, or postal mail.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Tracked important information in OPERA system spreadsheets and ran reports or generated graphs using data.
• Organized, maintained and updated information in computer databases.

• Greeted customers with smile and provided friendly, knowledgeable service.
• Monitored guests for compliance with safety and security protocols, raising any issue with security.
• Managed multiple tasks simultaneously and completed all assigned duties each shift.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Took full responsibility of each activity in the park giving instructions and access to it.