Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Nancy Noemi Mejorada Estrada

Tijuana , Baja California
Nancy Noemi  Mejorada Estrada

Summary

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate policy and CRM systems. Effective at operating within strict regulations and any department guidelines to manage telephone calls, emails, letters and in-person requests for assistance, as well keeping all data confidential and meeting any guidelines that the company requires. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. As well preform the best in my listening skills and as well gather as much information so i am sure of all the security filters. to provide a better assistants possible.

Overview

4
years of professional experience

Work History

Integon

Claims Representative
11.2021 - 05.2022

Job overview

  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Researched and analyzed complex claims to determine next steps and possible outcomes.
  • Updated claims system to track claim status and provide relevant information to other department.
  • As well do our best to keep calm since it could be a live accident and we have to gather as much information posible.

Smart Connect

Call Center Customer Service Representative
08.2018 - 11.2021

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Receive inbound and do outbound calls for better assistance.
  • Do collections and as well retention for the company.

Education

Sunnyside Pride High/ Ione High School
1110 S. 6th Street Sunnyside, WA 98944 /445 Spring

Did Not Finish Just Got To 10th Grade

University Overview

Washington Elementary
1101 S 9th St, Sunnyside, WA 98944, United States

Yes Did Finish Elementary.

University Overview

Grandview Middle School
1401 W 2nd St, Grandview, WA 98930, United States

Yes Did Finish

University Overview

Skills

  • Policy Knowledge
  • Database Management
  • File Management
  • Team Collaboration
  • Incident and Accident Reports
  • Flexible Schedule
  • Documentation Review
  • Accident Investigations
  • Customer Feedback
  • Active Listening
  • Information Updates
  • Reminder Calls
  • Personal Data Evaluation
  • Policy and Procedure Explanations
  • Secure Data Practices
  • Claims Preparation
  • Microsoft Outlook
  • Operation Monitoring
  • Judgment and Decision-Making

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Claims Representative
Integon
11.2021 - 05.2022
Call Center Customer Service Representative
Smart Connect
08.2018 - 11.2021
Sunnyside Pride High/ Ione High School
Did Not Finish Just Got To 10th Grade
Washington Elementary
Yes Did Finish Elementary.
Grandview Middle School
Yes Did Finish
Nancy Noemi Mejorada Estrada