Naomi Gaither

• Create a welcoming experience by authentically greeting all guests.
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
• Be knowledgeable of GM areas to ensure sales floor is zoned, in stock and accurately signed and priced for guests.
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise.
• Execute processes including pricing, presentation sets, and inventory accuracy as directed by your leader for all areas.
• Understand how operational procedures, like planogram (POG) ties, product capacities and salesfloor quantities impact shortage, profitability, in store replenishment and inventory accuracy
• Operate power equipment only if certified.

Other professional experiences

Guest advocate

• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Make the guest aware of current and upcoming brand launches, store activities and events.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Understand and show guests how to use Wallet and the other features and offerings within the Target App.
• Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them.
• Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest while following Target’s policies and procedures.
• Partner with Leaders as needed to de-escalate any negative situations and recover the guest shopping experience while following Target’s policies and procedures.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers).
• Stock supplies during store open hours while being available for the guest
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply withall safety policies and best practices.
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• Support Cash Office processes as needed, including management of cash systems.

Fulfillment

• Accurately put on hold all order pickup and drive up orders.
• Properly prepare, pack and sort guest orders for shipment using correct materials.
• Deliver quality and accuracy with each order while meeting timeliness goals.

• Verified accuracy of postage amounts on all outgoing mail pieces.
• Maintained accurate records of all incoming and outgoing mail items
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• Performed manual sorting of letters and packages according to established procedures.
• Checked items to ensure that addresses were legible and correct, that sufficient postage has been paid
• and appropriate documentation is attached and that items were in suitable condition for processing.
• Dumped sacks of mail onto conveyors for culling and sorting.
• Worked with coworkers to complete tasks.
• Distributed incoming mail into correct boxes and pigeonholes.