Naomi Valeria Hernandez Castrejon
Coacalco
Summary
Adept at managing high-stress situations, I excelled as a Customer Service Representative at Citizens Bank, where I specialized in resolving fraudulent activities and disputes.
My approach combines patience, empathy, and efficient data entry skills, ensuring customer satisfaction and operational excellence being one of the top performers at my job and always recognized for my quick way to help them.
I care too much for people so you can tell I´ll always watch out for every single person that surrounds me and my job will always be one of my priority's cause I like to be recognize for my love and effort as well as my responsability, no matter where I am.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Foundever
03.2023 - Current
- We take care of all the fraudulent activity in customers accounts as well as we handle merchant disputes and fraud risk prevention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- I take care of every dissatisfaction that my customers may have in order to provide them with a better customer service.
- Collaborate with my QA´s and Team Leaders to improve my skills and earn recognition as a top performer.
- I help my colleagues to learn new information about the product and every time I have a doubt I read all of the information available that my training guides provide me.
Education
High School Diploma -
Escuela Preparatoria Tecnica 137
Coacalco, México, Mexico07-2021
Skills
- Great adherence management
- Patience and empathy with people
- Working under pressure with a good development
- Care about people´s issues and always try to find a way to help them
- Great at meeting new people and following instructions
- Able to recognize my mistakes and work harder to be better in my job
- Customer service support
- Active listening
- Critical thinking to determinate how to help customers
- Data entry in a very short time
- Excel skills
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Foundever
03.2023 - Current
High School Diploma -
Escuela Preparatoria Tecnica 137
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