Nara Guadalupe Cota
Nogales
Summary
Proven track record in enhancing customer experiences and exceeding sales targets at Old Navy, showcasing exceptional customer service and teamwork skills. Leveraged problem-solving abilities and a flexible schedule to thrive in fast-paced retail environments, significantly contributing to team success and operational efficiency.
Overview
3
3
years of professional experience
Work History
Sales Associate
Old Navy
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Seasonal Worker
Marshall’s
10.2023 - 01.2024
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
- Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
Retail Sales Associate
Ross Dress For Less
06.2021 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Bachelor Of Liberal Arts - Fashion Design
Pima Community College
Nogales, Arizona. Certified - High School
Rio Rico High School
Rio Rico, Arizona. 05.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Flexible Schedule
- Client Service
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Sales Associate
Old Navy
05.2024 - Current
Seasonal Worker
Marshall’s
10.2023 - 01.2024
Retail Sales Associate
Ross Dress For Less
06.2021 - 10.2023
Bachelor Of Liberal Arts - Fashion Design
Pima Community College
Certified - High School
Rio Rico High School
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