Narda Patricia Pulido
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Wipro Technologies
Customer Service Representative
09.2021 - 05.2024
- Excellent communication skills, both verbal and written.
- Demonstrated strong attention to detail by reviewing and reconciling suspense accounts on a regular basis, ensuring accurate account balances.
- Skilled at working independently and collaboratively in a team environment.
- Assisted in developing new policies and procedures for handling debit card disputes, resulting in improved customer experience.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.
Avantive Solutions
Sales Agent
03.2020 - 09.2021
- Improved communication between departments involved in the resolution process, reducing delays and increasing collaboration.
- Streamlined resolution processes for quicker response times and increased customer satisfaction.
- Optimized communication skills among sales staff through targeted training on active listening, empathy, and persuasion techniques.
- Skilled at working independently and collaboratively in a team environment.
Teleperformance
Customer Service Representative
11.2018 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Reduced errors in data entry by implementing comprehensive validation checks and procedures.
Education
High School Diploma -
High School 2
Guadalajara, Jalisco, Mexico01-2014
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Computer Skills
Customer Service
Problem-Solving
MS Office
Payment Processing
Timeline
Wipro Technologies
Customer Service Representative
09.2021 - 05.2024
Avantive Solutions
Sales Agent
03.2020 - 09.2021
Teleperformance
Customer Service Representative
11.2018 - 05.2019
High School Diploma -
High School 2
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