Summary
Overview
Work History
Education
Skills
Personal Infomation
Languages
Timeline
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Natalia Lopez Mendoza

Mexico, México,MEX

Summary

Customer-focused professional with over two years of experience in international call center customer service, combined with a strong hospitality and gastronomy background. Skilled in communication, conflict resolution, and maintaining service excellence under pressure. Highly motivated to deliver premium customer experiences.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Call Center Services International
Mexico City, Mexico
01.2024 - Current
  • Deliver high-quality customer service to international clients via phone and digital channels.
  • Handle inquiries, complaints, and service requests with empathy and professionalism.
  • Follow strict procedures, quality standards, and performance metrics.
  • Remain calm and solution-oriented in high-pressure situations.
  • Communicate effectively with customers from diverse cultural backgrounds.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Banquet Preparation Assistant

ETAC
Mexico City, Mexico
10.2019 - 03.2020
  • Prepared and presented food for high-volume events following hygiene and safety standards.
  • Maintained cleanliness, organization, and attention to detail.
  • Worked as part of a team in fast-paced environments..

Education

Bachelor’s Degree in Gastronomy

ETAC
Mexico City, Mexico
07-2021

High School Diploma -

ETAC
Mexico City, Mexico
07-2018

Skills

  • Customer Service
  • Team Leadership
  • Interpersonal Communication
  • Conflict Resolution
  • Sales and Upselling
  • Multitasking

Personal Infomation

Age:26 

Gender: Female

Date of birth: 25 october 1999

Nationality:Mexican 

Height:164cm

Weight:65kg 

Languages

Spanish: Native

English: Fluent 

Timeline

Customer Service Representative

Call Center Services International
01.2024 - Current

Banquet Preparation Assistant

ETAC
10.2019 - 03.2020

Bachelor’s Degree in Gastronomy

ETAC

High School Diploma -

ETAC
Natalia Lopez Mendoza