Natalia Sanchez Zepeda
Back Office
Zapopan, Jalisco
Summary
Driven by a strong background in back-office operations and customer service, I excelled at Kelly Services by enhancing interdepartmental coordination and streamlining data entry processes. My expertise in office organization and my ability to solve problems collaboratively improved efficiency and service quality, demonstrating my capability to meet and exceed employer expectations.
Overview
14
14
years of professional experience
Work History
Back Office
Kelly Services
10.2022 - 05.2024
- Collaborated with cross-functional teams to streamline communication channels, resulting in better overall coordination among departments.
- Promptly received and forwarded incoming communications, such as emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Developed and implemented data entry operations.
- Compared transcribed data with source document to detect and correct errors.
- Updated and maintained customer information, documents and records.
Administrative Assistant
Ercca Solutions
05.2017 - 05.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Customer Service Representative
Hispanic Teleservices De Guadalajara SA De CV
03.2010 - 12.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Preparatoria -
Escuela Preparatoria De Jalisco
Guadalajara, Jalisco, Mexico 05.2001 -
Skills
Back office
Office Organization
Data Entry
Customer Service
Customer and client relations
Deadline-oriented
Workflow Optimization
Customer Service-Oriented
Strong Problem Solver
Multitasking
Teamwork and Collaboration
Languages
English
Timeline
Back Office
Kelly Services
10.2022 - 05.2024
Administrative Assistant
Ercca Solutions
05.2017 - 05.2018
Customer Service Representative
Hispanic Teleservices De Guadalajara SA De CV
03.2010 - 12.2016
Preparatoria -
Escuela Preparatoria De Jalisco
05.2001 -