Hi, I’m
Natassjia Nicole
Senior Sales Advisior
San Pedro, Nuevo León,NLE
Summary
Dynamic retail professional with extensive experience at Louis Vuitton, excelling in customer service management and team development. Proven track record in enhancing client loyalty and driving sales through strategic merchandising and personalized marketing initiatives. Skilled in inventory management and fostering a collaborative team environment, consistently achieving performance goals.
Professional with strong foundation in client advisory services, offering blend of strategic insight and practical expertise. Recognized for consistently driving client satisfaction and nurturing long-term partnerships. Known for collaborative teamwork and adaptability, leveraging skills in client communication and strategic planning to achieve impactful results.
Overview
10
years of professional experience
1
Language
Work History
Kesef Joyeria
Store Manager
08.2025 - Current
Job overview
- Supervised daily operations, ensuring high standards of customer service and satisfaction.
- Managed inventory levels, facilitating timely restocking and minimizing discrepancies.
- Trained and developed new staff, fostering a collaborative team environment.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Analyzed sales data to identify trends, optimizing product placement and promotions.
- Resolved customer inquiries and complaints efficiently, maintaining brand loyalty.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Conducted regular audits of store compliance with company policies and safety standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Cartier
CRM Manager
06.2023 - 01.2025
Job overview
- Managed customer data in CRM system to ensure accuracy and consistency.
- Assisted in developing targeted marketing campaigns based on customer segmentation.
- Collaborated with sales team to streamline lead management processes using CRM tools.
- Maintained documentation of CRM processes and best practices for team reference.
- Trained new team members on CRM functionalities and processes to ensure effective usage.
- Analyzed customer behavior to identify trends and optimize marketing strategies for increased revenue growth.
- Analyzed customer feedback to identify trends and improve service delivery.
- Supported team in executing email marketing strategies to enhance customer engagement.
Louis Vuitton - LVMH
Senior Client Advisor
10.2015 - 06.2023
Job overview
- Cultivated strong client relationships to enhance loyalty and drive repeat business.
- Advised clients on product selection, tailoring recommendations to individual preferences and lifestyle.
- Led training sessions for junior advisors to improve customer service techniques and product knowledge.
- Analyzed client feedback to identify trends, implementing strategies to enhance overall client satisfaction.
- Developed and executed personalized marketing initiatives, increasing client engagement and brand awareness.
- Mentored team members on luxury retail standards, fostering a culture of excellence and professionalism.
- Implemented strategic initiatives to optimize inventory management, ensuring product availability aligned with client demand.
- Cultivated long-lasting relationships with clients through consistent communication and personalized service.
Education
Valle Continental Monterrey Nuevo Leon
Bachelor
05.2001
Skills
Customer service management
Timeline
Store Manager
Kesef Joyeria
08.2025 - Current
CRM Manager
Cartier
06.2023 - 01.2025
Senior Client Advisor
Louis Vuitton - LVMH
10.2015 - 06.2023
Valle Continental
Bachelor
05.2001