Summary
Work History
Education
Skills
References
Certification
Languages
Timeline
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Nathalie Llanas

Lincoln Park, Michigan,MI

Summary

Friendly and organized Front Desk Costumer Service Representative with strong communication and problem-solving skills. Experienced in greeting visitors, managing appointments, and handling inquiries with professionalism. Skilled in administrative support, cash handling, and conflict resolution, ensuring smooth daily operations and positive client experiences. Known for adaptability in fast-paced environments and dedication to delivering exceptional customer service.

  • Bilingual

Work History

Medical Receptionist

Michigan Neuroscience Clinic
Taylor, MI
07.2023 - 09.2025
  • Calling patients to schedule appointments
  • Updating patient insurance information
  • Greet patients warmly and check them in upon arrival.
  • Answer phone calls and respond to emails from patients and other offices.
  • Schedule, confirm, and reschedule appointments, and manage the provider's calendar.
  • Notify providers and medical staff of patient arrivals.
  • Help patients fill out necessary forms and paperwork.
  • Provide general information and answer patient questions.
  • Maintain patient confidentiality and comply with HIPAA regulations.
  • Maintain an organized and tidy reception and waiting area.
  • Order and monitor office supplies and inventory.
  • Collect co-pays, outstanding balances, and process payments.

Custodian

Manpower, Inc. of SE Michigan, Michigan Medicine (University of Michigan hospital)
Ann Arbor, MI
02.2023 - 06.2023
  • Cleaning patient's rooms
  • Maintained cleanliness and sanitation in patient care areas, ensuring compliance with health regulations.
  • Collaborated with healthcare staff to address immediate cleaning needs and maintain a safe environment.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.

Front Desk Receptionist

Diyar Auto parts
Detroit, MI
04.2020 - 02.2023
  • Greeted and assisted customers, addressing inquiries and providing information on auto parts.
  • Answering and forwarding phone calls
  • Accepting deliveries
  • Responding to emails
  • Keep the office clean, safe and organized, keep office supply inventory fully stocked.
  • Collected deposits, fees, and payments.

Customer Service & Cashier

Panchos Palace
12.2013 - 11.2017
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Greeting customers with a smile
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Handled cash with high accuracy and took care to check bills for fraud.

Housekeeper

Springhill Suites
07.2011 - 11.2013
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Verified cleanliness and organization of storage areas and carts.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Education

Diploma -

Western International High School
11.2016

Skills

  • Appointment scheduling
  • Front desk operations
  • HIPAA guidelines
  • Patient callbacks
  • Customer service
  • Time management
  • Adaptable and flexible
  • Verbal and written communication
  • Mail sorting
  • Office supplies inventory management
  • Multitasking and organization
  • Email correspondence
  • Sorting mail
  • Punctual and reliable
  • Greeting and seating clients

References

  • Maricela, Enriquez, 313-516-5093
  • Nash, Saffo, 248-302-7722

Certification

Driver's License

Languages

Spanish - Fluent
English - Fluent

Timeline

Medical Receptionist

Michigan Neuroscience Clinic
07.2023 - 09.2025

Custodian

Manpower, Inc. of SE Michigan, Michigan Medicine (University of Michigan hospital)
02.2023 - 06.2023

Front Desk Receptionist

Diyar Auto parts
04.2020 - 02.2023

Customer Service & Cashier

Panchos Palace
12.2013 - 11.2017

Housekeeper

Springhill Suites
07.2011 - 11.2013

Diploma -

Western International High School

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Nathalie Llanas