NATHAN ARCIPRESTE
Summary
I’m looking to join a company where I can feel genuinely connected to the work I do and the people I work with. My goal is to be part of a team that values growth, collaboration, and great customer experiences. I thrive in fast-paced, high-pressure environments, especially start-ups, where adaptability and empathy make all the difference.
I’m passionate about helping both customers and companies succeed, and I bring a proactive, solution-oriented mindset to everything I do.
Overview
7
7
years of professional experience
Work History
CUSTOMER SUCCESS MANAGER
DEEL
12.2024 - Current
- I proactively identify and flag risks avoiding client churn and and recognizing opportunities for growth and revenue generation
- Building relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation offering Deel's products
- I was responsible for providing a high-quality experience to our customers on a day-to-day basis.
- collecting product and operational feedback and sharing it with relevant internal stakeholders
REVIEWS & COMPLAINTS MANAGER
DEEL
06.2023 - 12.2024
- Seeking to go above and beyond the role by taking real ownership of problems, policies or procedures from end-to-end.
- Handling incoming formal complaints & assisting on support in fast-lane channel with our top tier clients as well us remediating C-level escalations.
- Cooperating closely with other departments during the case investigation.
- Identifying, analyzing, and resolving issues and help implement improvements.
- Setting up (or improving) internal procedures.
- Actively contributing to a culture where the fair treatment of customers is a priority.
- Organizing and maintaining a central archive of all data, ensuring everything is recorded accurately and easily accessible (keep record of every complaint using multiple tools such as Zendesk, Looker).
- Testing and strengthening current quality controls.
- Specialize in different account topics and become a subject matter expert.
SENIOR PHONE SUPPORT SPECIALIST
DEEL
02.2023 - 07.2023
- I was promoted to a Senior position in which I had to provide top notch support to Deel's most strategic clients via phone support.
- I was in charge of resolving each case we received in a tight SLA, which was 1 Business day.
CUSTOMER SUPPORT SPECIALIST
DEEL
12.2021 - 02.2023
- Company Overview: one of the fastest growing companies ever
- By being part of one of the fastest growing companies ever, Deel has been nothing but a good, incredible challenge. I'm in charge of providing stellar customer support, while being a mentor for new hires.
- While attending over 60 daily tickets, and being in multiple specialized teams which take on very specific responsibilities such as day to day payment operations, I've learned to work in a high paced environment and learned to self manage my time to make sure that I always fulfill all of my responsibilities.
- I also have the duties of a Shift Manager on Weekends, I've volunteered to work on all weekends so I can have the most experience on how to manage a shift, maintaining a low First Response Time and attending all of my colleagues questions/necessities.
- One of the fastest growing companies ever
TEACHER RELATIONSHIP MANAGER
WHITEHAT JR/BYJU'S FUTURE SCHOOL
01.2021 - 12.2021
- I was in charge of a portfolio of over 100 people. This company started in Mexico in January, and since then, I was a key part of the success and growth of the company, while having over 100 teachers at my charge and making sure their metrics are on point and they feel welcome in our company. Key part of the role was to make sure teachers were successful in their role, reporting any arising issues.
SUPPORT AGENT
5CA
02.2020 - 08.2020
- I was in charge of providing support to a rather large video-game company, 'Epic Games' asides from providing customer support, I did QA calibrations on a daily basis and reviewed the reports for in-game errors. This was a freelance temporary job, I was hired for 6 months.
CUSTOMER SUPPORT ADVOCATE
HOOTSUITE
02.2019 - 02.2020
- I was part of an excellent and awesome team, my job was to help out the customers of the platform either it was billing, technical or sales enquiries, I used to answer these enquiries via email, live chat, or Social media, on this job on particular, we had our own load of work, and we had to self-manage our time to fulfill our metric and goals. We used Zendesk as a platform to provide service.
CREDIT & COLLECTIONS REPRESENTATIVE
AT&T
04.2018 - 11.2018
- I was on the collections department, my job was to take the past due balances of customers, on my time with AT&T I gave several mini courses on how to treat a customer, on how to go over the top on our customer service, asides of my daily duties, I was asked on a regular basis to give feedback to my co-workers to get our metrics on goal.
Skills
- Customer service
- Inter-department collaboration
- Customer relationship building
- Customer advocacy
- Customer retention
Timeline
CUSTOMER SUCCESS MANAGER
DEEL
12.2024 - Current
REVIEWS & COMPLAINTS MANAGER
DEEL
06.2023 - 12.2024
SENIOR PHONE SUPPORT SPECIALIST
DEEL
02.2023 - 07.2023
CUSTOMER SUPPORT SPECIALIST
DEEL
12.2021 - 02.2023
TEACHER RELATIONSHIP MANAGER
WHITEHAT JR/BYJU'S FUTURE SCHOOL
01.2021 - 12.2021
SUPPORT AGENT
5CA
02.2020 - 08.2020
CUSTOMER SUPPORT ADVOCATE
HOOTSUITE
02.2019 - 02.2020
CREDIT & COLLECTIONS REPRESENTATIVE
AT&T
04.2018 - 11.2018
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