Nathzeli Ramirez
San Luis
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
City of San Luis
03.2025 - Current
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Streamlined office procedures, improving operational workflows and reducing processing times.
- Managed correspondence and communication across departments, fostering collaboration and information sharing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings as needed for success.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Family Care Coordinator
San Luis Walk-In Clinic
10.2023 - 03.2025
- Established a trusting relationship with clients by providing compassionate listening skills.
- Monitored client progress towards achieving established goals through regular follow up calls or home visits.
- Determined clients' eligibility for financial assistance.
- Maintained case history records and prepared reports.
- Demonstrated excellent communication skills when interacting with diverse populations from various socio-economic backgrounds.
Customer Service Advocate
Convey Health Solutions
12.2019 - 09.2023
- Demonstrated strong communication skills while interacting with customers via phone, email, chat or in-person.
- Researched complex problems using knowledge databases to provide accurate resolutions in a timely manner.
- Assisted customers in navigating website features for successful completion of online transactions.
- Processed orders and detailed transaction information to customers.
- Assisted with training and mentoring new team members.
Cashier
McDonald's
01.2019 - 09.2019
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided efficient and courteous service to customers.
Education
High School Diploma -
Conalep
San Luis Río Colorado, Sonora, Mexico06-2017
Skills
- Assessment skills
- Professional boundaries
- Self-care strategies
- Family Support
- Community program coordination
- Nutrition knowledge
- Problem-Solving
- Multitasking Abilities
- Organizational Skills
- Excellent Communication
- Time management abilities
- Professionalism
- Microsoft Office Suite
- Call center environment
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- File organization
- Microsoft Excel
- Microsoft outlook
- Customer and client relations
- Scheduling
- Dedicated team player
- Database entry
- Verbal communication
- Deadline oriented
- Prioritization
- Multi-line phone systems
- Documentation and control
- Coordination
Certification
CPR
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Administrative Assistant
City of San Luis
03.2025 - Current
Family Care Coordinator
San Luis Walk-In Clinic
10.2023 - 03.2025
Customer Service Advocate
Convey Health Solutions
12.2019 - 09.2023
Cashier
McDonald's
01.2019 - 09.2019
High School Diploma -
Conalep
References
Personal: Kenia Vargas | 928-292-0702 | varg.ken19@gmail.com Friend
Professional: Maria Sabori | 928-510-1126 | msabori@sanluisaz.gov Current Supervisor
Professional: Gustavo Alvarez | 928-271-0257 | - Supervisor at previous employment
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