NATZAYANI CARBAJAL HIDALGO
PLAYA DEL CARMEN
Summary
Proactive Reservations Agent with extensive experience in hotel front desk operations and camp counseling, known for reducing booking errors and enhancing customer satisfaction. Skilled in issue resolution, staff training, and guest reception. Bringing strong customer service, hospitality knowledge, and a commitment to excellence in all interactions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Reservations Agent
Palladium Travel Club
Playa Del Carmen, Quintana Roo, Mexico
08.2023 - Current
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Provided customers with information about availability and pricing, looking always for the best option to them.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved various issues and discrepancies for customers.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided training to the new agents as a tutor in order for them to reach their greatest potential, decreasing incidents and wrong reservations.
Camp Counselor
Camp Vega
Fayette, Maine, USA
05.2023 - 07.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Supported children by actively listening and offering encouragement.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
Hotel Front Desk Receptionist
Grand Palladium Resort & Spa
Playa Del Carmen, Quintana Roo, Mexico
10.2022 - 02.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Completed late check-ins and directed guests to rooms and facilities.
Education
High School Diploma -
Colegio Nacional De Educación Profesional Técnica
Salina Cruz, Mexico06.2018
Skills
- Patience and composure
- Issue Resolution
- Language Fluency
- Customer Service
- Staff Training
- Professional Appearance
- Teamwork and Collaboration
- Hospitality services
- Guest Reception
- Multitasking
- Adaptability
- Written Communication
Certification
- First Aid/CPR Certified
- Licensed lifeguard - 2023 to 2025
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Hobbies
- Traveling
- Cooking
- Swimming
- Singing
- Dancing
- Nail tech
Timeline
Reservations Agent
Palladium Travel Club
08.2023 - Current
Camp Counselor
Camp Vega
05.2023 - 07.2023
Hotel Front Desk Receptionist
Grand Palladium Resort & Spa
10.2022 - 02.2023
High School Diploma -
Colegio Nacional De Educación Profesional Técnica