Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nayar Parada

Tijuana

Summary

Dynamic professional with extensive experience in customer service and transaction processing at BBVA. Proven track record in enhancing service quality and optimizing branch operations. Skilled in cash handling and account reconciliation, with a strong ability to mentor teams and drive client satisfaction. Committed to delivering exceptional results in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Back Office Assistant

Taskus
03.2021 - 12.2025
  • Processed customer transactions efficiently and accurately, enhancing overall service quality.
  • Assisted customers with account inquiries, providing timely and relevant information.
  • Maintained cash drawer accuracy through diligent counting and reconciliation procedures.
  • Collaborated with team members to streamline branch operations, improving workflow efficiency.

Accounting Assistant

Confíe
08.2019 - 01.2020

The accounting for the Confie branches on the West Coast was done. In addition, the documents were checked to ensure they were properly filled out, and the ID signature was compared with the one on the documents.

Client Service Representative

Confie
01.2019 - 08.2019

Taking calls for insurance sales. Customer information (first and last name) and vehicle information (year, make, and model) were collected. This information was then transferred to the salesperson.

Bank Manager

BBVA
01.2014 - 08.2018
  • Oversaw daily branch operations, ensuring compliance with banking regulations and policies.
  • Developed and implemented strategies to enhance customer service and improve client satisfaction.
  • Analyzed financial reports to drive informed decision-making and optimize branch performance.
  • Mentored staff in sales techniques, fostering professional growth and enhancing team productivity.

Bank Teller

BBVA
01.2006 - 01.2014
  • Processed customer transactions efficiently and accurately, enhancing overall service quality.
  • Assisted customers with account inquiries, providing timely and relevant information.
  • Maintained cash drawer accuracy through diligent counting and reconciliation procedures.
  • Collaborated with team members to streamline branch operations, improving workflow efficiency.

Education

High School Diploma - International Relations

UABC
Tijuana BC, México
01.2007

Skills

Customer service

Timeline

Back Office Assistant

Taskus
03.2021 - 12.2025

Accounting Assistant

Confíe
08.2019 - 01.2020

Client Service Representative

Confie
01.2019 - 08.2019

Bank Manager

BBVA
01.2014 - 08.2018

Bank Teller

BBVA
01.2006 - 01.2014

High School Diploma - International Relations

UABC
Nayar Parada